Advertising Digital Success Specialist

September 11, 2024

Accenture

Heredia

OTHER

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

We are seeking for a new talent to join the Sales as a Service team where you will have the opportunity to collaborate in the 'N3' project.
As a Digital Success Specialist, responsibilities will include building relationships with new and existing customers in onboarding, adopting and expanding their usage of products. Perform inbound and outbound activities to customers to optimize their Advertising campaigns, support them with strategy and success of those marketing efforts. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Advanced proficiency in Customer Interaction Management is required. Advanced proficiency in Customer Service Management and B2B/B2C Sales are recommended.
Responsibilities:

Build coalition of support with customer. Define specific strategic customer outcomes that align to customer strategy.
Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.
Manage a dedicated portfolio of customers while preventing churn.
Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and to implement creative advertising campaigns.
Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment.
Conduct analyses into what customers are using versus needs. Drives greater Advertising consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption
Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influences others to help meet customer needs and prioritize efforts accordingly. Recognizes systemic issues to resolve.
Cooperative Spirit: Meet and exceed targets for net-new revenue and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline.

#LI-LATAM

Requirements:

At least 2-3 years experience in Advertising Technology campaign management in any online ad platform (Twitter, Facebook, Google, Microsoft, Snapchat, etc) and 1-year of experience in a sales and/or account management role
Knowledge of the latest trends associated with online marketing
Exceptional written and verbal communication skills
English language fluency in the market to which assigned
Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools
Strong analytical and reporting skills; Experience using data driven solutions to drive business outcomes
Team player/collaborative operating style with the ability to learn on the fly and do what needs to be done
Innovative mind always able to contribute quickly, positive creative solutions to problems as they arise
Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations.
Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude.