Trilingual Customer Service (English, Spanish, Arabic)

August 15, 2024

RVStaffing

Barranquilla

FULL TIME

We are seeking a New Patient Coordinator for our new medical team! This position is responsible for processing and verifying all new patient referrals, scheduling appropriate appointments and verifying insurance requirements; providing excellent care, collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.
This is a Full Time position. (On-site in Medellín, remote everywhere else)
What You’ll Do:
● Process and verify new patient referrals in a timely manner.
● Coordinate and schedule new patient appointments for multiple providers using a computerized scheduling system.
● Use multiple patient management softwares to validate insurance verification.
● Import and manage new patient packets from the website and oversee any problems that may occur while importing.
● Create new patient accounts within the scheduler.
● Obtain necessary medical record information from referring providers to complete the new patient process.
● Educate potential patients on the care process, pricing options with the goal of qualifying whether they are patients able to be treated and booking for an appointment with a provider.
● Electronically assign documents such as orders, operation notes, consents, outside records, procedures, and therapies, using standard classification systems within the electronic medical record (EMR) chart.
● Schedule and bills all IME’s (Independent Medical Exams) with attorney offices and Workman’s compensation companies.
● Registers new patients by completing website packets.
● Documents work processes as required.
● Always acts in a friendly manner toward all patients, family members, coworkers, and other internal or external customers.
● Maintain confidentiality of information on patients.
● Process web based referrals.
What You’ll Bring:
● Strong spoken and written English level (C1 or better)
● Minimum of one year of customer service and sales experience
● Experience as a new patient coordinator preferred.
● Basic typing and keyboarding skills
● Strong oral and written communication skills
● Ability to multitask efficiently and effectively
● Good interpersonal and organizational skills
● Highly detail oriented
● Ability to comprehend established office routines and policies
● Medical experience is helpful but not a necessity
We Offer You
● Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.
● Flexible working environment (Hybrid/Remote)
● One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.
● Private health insurance for you plus a family member
● Discount on lunch with our partner restaurants (applicable only if on-site)
Job Type: Full-time

We regret to inform you that this job opportunity is no longer available