Job Opportunities in Colombia

Duties and responsibilities

• Respond to incoming calls, web submissions, emails and chats for assistance from end users experiencing technical issues.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications).
• Fulfill Service Requests from end users according to defined procedures.
• Document client issues in our call tracking system.
• Provide friendly, courteous, and quality communication to all end users throughout the support process.
• Grow professionally through on-going training activities and continued learning.
• Collaborate with organization counterparts and department team members to share knowledge and expertise.
• Identify optimization potential to continuously increase customer satisfaction and Service Desk quality.

Professional competencies

• Educational degree/certificate in an information technology related field will be a plus
• 2 years of experience in this role.
• Ability to analyze hardware and/or software problems.
• Knowledge of computer systems, hardware, software and peripheral equipment.
• Basic network skills.
• English B2
• Portuguese B2

Personal competencies

• Ability and desire to keep up with changing and emerging technologies that affect the business.
• Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically.
• Strong problem solving and analytical skills.
• Flexibility to work in shifts and on weekends as needed.

What we offer

Closing date