Job Opportunities in Colombia


September 10, 2024

Connext Global Solutions

FULL TIME


Loan Customer Service Specialist

The Customer Support Specialist analyzes customer issues to prepare appropriate solutions/clarifications to respond to customers.
This role requires prompt and professional solutions for customer inquiries through different platforms.

Job Description
  • Speak with customers in Zendesk, via chat, email, phone, and text.
  • Assist internal stakeholders to ensure resolutions are reached and communicated to the appropriate parties.
  • Advise customers of their loan status and explain the next steps.
  • Problem-solve and troubleshoot with borrowers, based on their loan status.
  • Should be detail-oriented and comfortable with math equations, particularly in computing debt-to-income ratios (DTI and CLTV)
  • Handle escalation and assist resolve complex issues.
Required Qualifications
  • Excellent computer literacy skills with strong proficiency in Excel and G Suite applications.
  • Clear and coherent communication skills to be able to provide accurate information.
  • Detail-oriented and organized approach to handling tasks.
  • Ability to manage multiple tasks and prioritize effectively.
  • Exceptional attention to detail and accuracy in data entry and documentation.
  • Ability to collaborate effectively within a team environment and work independently as required.
  • Demonstrated ability to handle confidential information with discretion and professionalism.
  • Problem-solving skills and a proactive approach to identifying and resolving discrepancies.
  • Strong time-management skills and the ability to meet deadlines in a fast-paced environment.
Job Type: Full-time
Language:
  • English (Required)

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