Loan Customer Service Specialist

September 10, 2024

Connext Global Solutions

FULL TIME

The Customer Support Specialist analyzes customer issues to prepare appropriate solutions/clarifications to respond to customers.
This role requires prompt and professional solutions for customer inquiries through different platforms.
Job Description

Speak with customers in Zendesk, via chat, email, phone, and text.
Assist internal stakeholders to ensure resolutions are reached and communicated to the appropriate parties.
Advise customers of their loan status and explain the next steps.
Problem-solve and troubleshoot with borrowers, based on their loan status.
Should be detail-oriented and comfortable with math equations, particularly in computing debt-to-income ratios (DTI and CLTV)
Handle escalation and assist resolve complex issues.

Required Qualifications

Excellent computer literacy skills with strong proficiency in Excel and G Suite applications.
Clear and coherent communication skills to be able to provide accurate information.
Detail-oriented and organized approach to handling tasks.
Ability to manage multiple tasks and prioritize effectively.
Exceptional attention to detail and accuracy in data entry and documentation.
Ability to collaborate effectively within a team environment and work independently as required.
Demonstrated ability to handle confidential information with discretion and professionalism.
Problem-solving skills and a proactive approach to identifying and resolving discrepancies.
Strong time-management skills and the ability to meet deadlines in a fast-paced environment.