We are looking for a welcoming and friendly Restaurant Hostess who will be responsible for greeting and welcoming guests as they arrive. In this position, you will manage reservations, guide guests to their tables, and ensure a smooth flow of guests throughout the restaurant. You will also be expected to maintain a clean and organized reception area and assist with any guest inquiries. Responsibilities:
Greet guests as they arrive at the restaurant and escort them to their tables
Manage the waiting list and estimate wait times for guests
Answer phone calls and make reservations
Assist guests with menu recommendations and provide information about the restaurant
Coordinate with servers, bussers, and kitchen staff to ensure smooth service
Handle guest complaints and resolve issues in a timely and professional manner
Maintain a clean and organized hostess stand and lobby area
Assist with other tasks as needed, such as taking to-go orders or processing payments
Requirements:
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Strong organizational skills
Ability to remain calm under pressure
Flexibility to work evenings, weekends, and holidays
Knowledge of reservation systems and basic computer skills
High school diploma or equivalent
Previous experience in a customer service or hospitality role is preferred
Ability to stand and walk for extended periods of time
Professional appearance and demeanor
Ability to work well in a team environment
Fluent in English, additional language skills are a plus