Job Opportunities in Bahrain
August 19, 2024
Domo Ventures W.L.L.
Manama
FULL TIME
Hostess
Job Summary:
The Hostess serves as the primary point of contact for guests, ensuring a warm and welcoming atmosphere. This role is essential in creating a positive first impression and contributing to the overall success of the cafe.
Key Responsibilities:
The Hostess serves as the primary point of contact for guests, ensuring a warm and welcoming atmosphere. This role is essential in creating a positive first impression and contributing to the overall success of the cafe.
Key Responsibilities:
- Greet guests in a professional and friendly manner, creating a positive first impression.
- Maintain open and effective communication with guests, addressing their needs and requests promptly.
- Efficiently manage reservations, ensuring accurate record-keeping and timely confirmations.
- Collaborate with the management team to maximize table utilization and optimize revenue.
- Process reservation inquiries, cancellations, amendments, and confirmations with attention to detail.
- Manage the front desk, answering phone calls, greeting guests, and providing information about the cafe.
- Ensure that tables are set and prepared prior to guest arrivals, maintaining a well-organized and inviting dining space.
- Coordinate with cafe staff to ensure timely and effective handling of guest complaints and feedback.
- Maintain clear and effective communication with all team members, sharing relevant guest information and updates.
- Collaborate with the management team to identify and address operational challenges.
- Report any security issues or concerns to the Manager on duty immediately
- Adhere to the cafe's standards for personal appearance and grooming.
- Provide a thorough and informative handover during shift changes.
- Previous experience as a Hostess or in a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Strong organizational and time management skills.
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