September 30, 2024

Smokemart & GiftBox

Darwin

FULL TIME

Warehouse Assistant Manager

Darwin, NT, Australia

Full time

Who We Are
For over three decades, Smokemart & Gift Box has been the go-to destination for all things tobacco and gifting. We not only pride ourselves on providing customers with quality products and specialised service but also promoting a supportive and positive culture for our team. We can proudly say that the SMGB team supports equality and diversity, which is reflected throughout all our departments and our more than 250 stores nationwide!
Today, SMGB is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia’s largest convenience retailer. Combining Viva Energy Australia’s incredible network of more than 1,000 locations around the country with SMGB’s wholesale tobacco distribution channel, we are now able to offer our amazing range of products and services on a truly grand scale.
There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.
More about you - Warehouse Assistant Manager
The Assistant Warehouse Manager will support and oversee all warehouse employees, ensuring compliance with company policies and safety standards. This role acts as a critical link between the warehouse team and the Warehouse Manager, facilitating communication and implementing strategies to meet daily operational goals.
Key Responsibilities Include:

Tobacco Excellence: Ensure full tobacco availability and accurate, timely processing of Returns and Credits.
Customer Experience: Deliver an exceptional end-to-end customer experience for Wholesale clients.
Order Management: Coordinate the picking and packing process to ensure accurate and timely deliveries to Wholesale Customers and Retail Stores.
Operational Standards: Maintain warehouse operational standards in accordance with Presentation Masters.
Inventory Accuracy: Manage inventory accuracy through weekly tobacco counts, addressing known and unknown loss budgets, and maintaining stock levels in line with budget.
Training Compliance: Actively participate in training systems, ensuring compliance and timely training for all team members.
Safety Culture: Foster a safety-first culture by achieving 100% compliance on monthly safety audits and ensuring adherence to SMGB Safety Policies and Procedures.
Communication Tools: Engage with the SMGB Connect platform and other prescribed communication and operational tools.
Team Engagement: Create a positive work culture focused on team engagement, recognition, and praise.
Brand Representation: Model the SMGB brand and Ways of Working, ensuring high standards of representation.

The successful applicants will also have

Attention to Detail: Diligent in handling paperwork and maintaining accuracy.
Professionalism: Neat, professional appearance and strong customer interaction skills.
Adaptability: Ability to adapt to changing business needs.
Communication Skills: Strong independent work ethic with open communication with Wholesale and Retail customers.
Self-Motivation: Ability to multi-task and work effectively both independently and as part of a team.
Clearance: Ability to provide a Police Clearance.

Would you like to know more? If your passionate about customer service and want to build a career with an iconic brand, hit Apply Now!
Experience life your way!!!!