October 24, 2024

WesTrac

Guildford

Systems Analyst

Posted Date: 24 Oct 2024

Location: Guildford, WA, AU

Are you ready to take on a pivotal role in supporting Wes Trac’s cutting-edge business applications? Join us as a Systems Analyst and be the frontline hero in resolving critical support issues!

Location: South Guildford, WA
Roster: Monday – Friday, 8.5-hour days

What you’ll do:

Primary Support: Respond to business queries and helpdesk tickets for Wes Trac’s non-SAP applications (DBSi, COTS, cloud, and on-premise applications)
Integration: Ensure seamless integration with other Wes Trac business systems
Support & Issue Resolution: Prioritise and deliver support, resolving issues efficiently
Vendor Liaison: Collaborate with third-party providers to address and resolve issues
Implementation & Support: Assist the Business Solutions Lead in implementing and supporting new business applications

To be successful within the role:

Bachelor’s Degree in IT, Business, Finance, or a related field; OR significant industry experience

Proven experience in a similar role with large corporate business systems

Familiarity with Caterpillar Dealer Business System (DBSi) and related business processes

IBMi systems support experience (desirable)
Effective vendor engagement skills with the ability to facilitate and drive proceedings through system resolution and changes
Demonstrated ability to work within an environment of competing priorities with strict deadlines and the capacity to share knowledge within the team
Effective interpersonal and written communication skills

What we offer:

Job security with a consistent pipeline of work
Unrivalled training and development via The Wes Trac Institute
Free and secure onsite parking
Fantastic team environment and inclusive work culture
Opportunity to receive a $5,000 referral bonus as part of our Recommend and Spend program
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

Wes Trac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At Wes Trac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.

Wes Trac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Wes Trac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Job # 3127