October 22, 2024

WesTrac

Guildford

Customer Coordinator

Posted Date: 16 Oct 2024

Location: Guildford, WA, AU

Wes Trac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At Wes Trac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

About the role
Reporting to the Area Manager, the customer coordinator role will act as a support function for the New Machines Mining unit supervisors. You will be accountable for managing the department's work in progress (WIP), with proactive reporting to meet budgeted monthly sales targets. This role will be on a 5/2 roster working 10-hour days based in our Guildford Branch.

Responsibilities in the role.

Identifying scopes of work from fitting orders and providing accurate quotations for known scopes of work
On acceptance of a customer purchase order, the customer coordinator will open the work order and create the work pack
Reviewing the work order against the fitting order
Customer-specific agreement before presenting a proforma invoice to the customer representative
The role completes invoicing and warranty claim processing
Promote continuous improvement and the utilisation of Caterpillar Production System (CPS) within the store team
Systems knowledge for the role [DBS, Concur, SAP, Caterpillar Web Security (CWS), IDS, Foundry and Service Information Systems (SIS)]

Location: South Guildford
Hours: 5 days, 2 off and every thirteenth Saturday10-hour days

Qualifications, Skills and experience for this position.

Trade plus 3 years experience in a similar industry OR minimum 3 years in a similar role in a related industry.
Demonstrated highly developed communication skills (interpersonal, written and verbal) with an understanding as to the importance of effective stakeholder management
Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
Intermediate computer literacy skills (including Microsoft Office)
Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
Ability to work successfully within a team and autonomously
Demonstrated financial acumen

Desirable:

Previous experience within a customer service or service operations role
Demonstrated mechanical or equipment aptitude with the ability to interpret technical information
Trade certificate or equivalent qualification

What we offer:

Opportunity to earn referral bonus as part of our Recommend and Spend program

Job security with a consistent pipeline of work

Unrivalled training and development via The Wes Trac Institute

Family-friendly and flexible workplaces

Fantastic team environment and inclusive work culture

Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more

Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with Wes Trac click the ‘Apply' button today!

Wes Trac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Wes Trac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality"

Job Req# 3099