October 23, 2024

IMB Bank

Wollongong

PART TIME

Customer Service Representative - Wollongong

Banking experience not required, excellent training provided
Part Time - 25hrs per week (Mon - Fri) - Wollongong

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.
We are looking for an enthusiastic Customer Service Representative to join our Wollongong University Branch in providing great service and support to IMB customers in relation to their financial needs.
The main aspects of the role include:

Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
Exploring new opportunities to find the right financial solutions that may improve their position
Using various technologies, systems and digital platforms, cash handling and balancing
Working with your Manager and team to collectively achieve the branch goals and objectives
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties
Monday to Friday 9.30am to 2.30am.

To carry out the role successfully, you’ll need to be able to demonstrate:

Experience in sales and service, preferably in retail, banking or hospitality industries
Cash handling experience and an accurate eye for detail
A learning mindset and ambition to build a career in the banking industry
An aptitude for technology and proficient in MS Office programs/apps
Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
A genuine desire to help people, work directly with customers as well as work with and support a team
The willingness to travel to branches within the region as required for training or staff relief purposes.

If you're looking to kick off your career in banking, or to try something new or even a complete career change, apply to IMB today!
IMB Benefits include:

A supportive culture that actively promotes inclusion and the wellbeing of our employees
Competitive remuneration
Wellbeing days
Product concessions
Paid parental leave
Purchased leave options
Study assistance
Corporate uniform
Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close November 10, 2024. For further information contact Sam Por, Branch Manager - Sam.por@imb.com.au. Please note that email applications are unable to accepted.
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