October 24, 2024

IMB Bank

Canberra

PART TIME & OTHER

Customer Service Representative - Part Time, ACT Region

Banking experience not required, excellent training provided
Create great customer experiences with a community focused bank
Career pathways available

Join IMB as a part-time Customer Service Representative where you will be providing exceptional customer service and support to our valued members over the phone, in person and online. With a focus on building strong relationships, you will assist members with a wide range of banking transactions and enquiries, helping them achieve their financial goals.
The Role

Having conversations and interactions with members via all channels, assisting them with their banking and insurance needs and enquiries
Exploring new opportunities to find the right financial solutions that may improve their position
Using various technologies, systems and digital platforms, cash handling and balancing
Working with your Manager and team to collectively achieve the branch goals and objectives
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties
Permanent, Part time on our ACT Relief team - up to 25 hrs Mon to Fri. Talk to us about what days/hours work for you.

The Person

Experience in sales and service, preferably in retail, banking or hospitality industries
Cash handling experience and an accurate eye for detail
A learning mindset and ambition to build a career in the banking industry
An aptitude for technology and proficient in MS Office programs/apps
Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
A genuine desire to help people, work directly with customers as well as work with and support a team
The willingness to travel to branches within the region as required for training or staff relief purposes.

The IMB
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.
At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:

A supportive culture that actively promotes inclusion and the wellbeing of our employees
Competitive remuneration
Wellbeing days
Product concessions
Paid parental leave
Purchased leave options
Study assistance
Corporate uniform
Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close November 10, 2024. For further information contact Emma Wright, Branch Manager - emma.wright@imb.com.au. Please note that email applications are unable to accepted.
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