Technical Communicator

October 24, 2024

WesTrac

Guildford

FULL TIME & OTHER

Posted Date: 24 Oct 2024

Location: Guildford, WA, AU

Wes Trac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At Wes Trac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Technical Services Manager the Technical Communicator is responsible for providing technical support by assisting with troubleshooting complex machine faults and providing repair advice. You will be engaging with various stakeholders including customers, management, our product support and engineering teams and the service department with the main objective of restoring product functionality with a quick turnaround time.

No single day will be the same as a Technical Communicator, you will enjoy a wide variety of work that offers diverse challenges to resolve unique situations, resulting in a high level of job satisfaction.

Location: South Guildford
Roster: Monday to Friday, 8.5HRS (Full-Time, Permanent)

To be successful the following is required:

Trade qualified as a Mechanic, Heavy-Duty Equipment Mechanic or Automotive Electrical Technician.
5 years of post-trade experience with proven ability to read electrical and hydraulic schematics.
Proven understanding of the importance of safe working practices.
Technical and product knowledge of Caterpillar equipment and operating systems will be an advantage.
Excellent verbal and written communication skills with the ability to clearly articulate technical knowledge
Exceptional diagnostic and problem-solving skills.
High attention to detail with the ability to identify continuous improvement.
Intermediate computer literacy skills (including Microsoft Office).
Ability to develop and mentor a workforce through transfer of knowledge.
Ability to work successfully within a team and autonomously.
Flexibility and willingness to travel to site at short notice to attend to investigations.

What we offer:

Opportunity to get a $5,000 referral bonus as part of our Recommend and Spend program
Job security with a consistent pipeline of work
Unrivalled training and development via The Wes Trac Institute
Fantastic team environment and inclusive work culture
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more.
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.

Wes Trac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Wes Trac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Job#3146