Sales, Customer Service & Admin Officer

October 10, 2024

Kokonut Pacific

Queanbeyan East

PART TIME

We are seeking a highly organised, detail-oriented Sales, Customer Service & Admin Officer to join our team in Queanbeyan. This part-time role offers the opportunity to contribute to customer service, sales support, and administrative tasks, all while being part of a purpose-driven business making a real impact.
Key responsibilities:

Be the first point of contact for incoming phone calls, emails, and occasional face-to-face enquiries.
Process sales orders and coordinate freight logistics.
Distribute documentation for incoming and outgoing orders, shipments, and products.
Provide administrative support to ensure the smooth operation of our sales and warehouse teams.
Support the bookkeeper with routine bookkeeping tasks.
If time permits, seek out and reach out to potential new customers to grow our customer base.
Occasionally assist the warehouse by packing customer orders (up to 20kg).
This is an in-office role (no remote work), and applicants must reside in the Queanbeyan/Canberra area.

Skills and experience required:

At least one year of experience in customer service, office administration, or sales administration, or a qualification in business administration. (Ideal for someone with admin, retail or hospitality experience)
Excellent and confident communication skills, with clear spoken English.
Strong organisational skills and attention to detail.
A problem-solving mindset, able to thrive in a fast-paced, deadline-driven environment.
Ability to work independently and as part of a team.
Experience with CRM systems (e.g., Netsuite, Microsoft Dynamics, Salesforce) is an advantage but not essential.

What we offer:

A part-time position (approximately 24 hours per week) with flexible hours across 5 days (minimum 4 days, with Monday being required due to weekly team meetings).
Flexibility to accommodate personal schedules or schooling needs.
A supportive and collaborative team environment.
Start date: ASAP.
$28 to $30 per hour, depending on skills and experience.

Who we are:
We are a for-purpose business that sources virgin coconut oil from remote villages through our partner company, KPSI, in the Solomon Islands. We supply bulk coconut products to food manufacturers and produce coconut-related products under our retail brand, Niulife, which are packed in our Queanbeyan facility. Our mission is to empower coconut communities by helping them create valuable products and access markets beyond their communities. Through these efforts, we connect coconut communities with Australian consumers, offering ethically produced, high-quality coconut products.

Our Vision: Empowered and thriving coconut communities.
Our Mission: To help coconut communities produce valuable products and access markets beyond their community.

For more information, visit our websites:

www.kokonutpacific.com.au
www.niulife.com.au
www.niulife.foundation

How to apply:
To apply, submit a cover letter (maximum two pages) outlining why you’re a perfect fit for this role, along with your CV via the apply button.
Job Type: Part-time
Pay: $28.00 – $30.00 per hour
Expected hours: 24 per week
Benefits: