Patient Services Officer

September 17, 2024

Queensland Health

Townsville

OTHER & PART TIME

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland. Our purpose is 'great care every day'.

About your opportunity:
Permanent part-time, 60.80 hours per fortnight

The Patient Services Officer will:

Deliver exceptional person-centred customer service to patients, their families and the public.
Work collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
Contribute to creating an exceptional place to work by consistently aligning workplace behaviors to organisational values.

The ideal applicant will be someone who has proven ability and can demonstrate the following:

Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

What the Townsville Hospital and Health Service has to offer:

Generous remuneration package value up to $78,124 p.a. comprising:
Salary range of $38.81 to $43.16 p.h. (AO3)
4 weeks annual leave with 17.5% loading
12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, salary sacrificing options, shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Role Requirements:

This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.
Probation period may apply.
Pre-employment checks will be conducted.

Please refer to the Role Description for further details.
Why make the change?
With over 300 days of sunshine a year Townsville is the largest centre in Northern Australia, offering a laid back tropical lifestyle and is the gateway to the world famous Great Barrier Reef, stunning beaches, rainforests and the Outback. A vibrant, dynamic city, Townsville offers the perfect balance between spectacular natural attractions without sacrificing the benefits of a metropolitan city. No matter your lifestyle, Townsville offers families, couples and friends a place to call home.
Interested?
Contact: Lauren Steen on 07 4433 1435.
Apply ONLINE by: Thursday, 3 October 2024.
Unsolicited resumes from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

We regret to inform you that this job opportunity is no longer available