Job Opportunities in Australia

NSW Train Link Onboard Roles - Dubbo Station

Organisation/Entity: NSW Trains

Job category: Call Centre & Customer Service

Job location: Dubbo, NSW, AU, 2830

Job reference number: 95976

Employment type: Permanent Full-Time

Salary range: $1191.9-$1441.05

Make an everyday difference in helping our NSW and interstate passengers travel safely as part of our NSW Train Link onboard team.

We’re expanding our onboard team, with multiple positions available across various levels of experience.

In this role, you'll:

Passenger Attendant
As a Passenger Attendant, you’ll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. You’ll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness.
Please view the role description for the Passenger Attendant

Senior Passenger Attendant
As Senior Passenger Attendant, you’ll support your onboard team members to deliver a great passenger experience. You’ll be a point of contact for your onboard team members in situations where passengers require extra assistance with a request or issue. You’ll also oversee the buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor across train safety, operations, and emergency procedures.
Please view the role description for the Senior Passenger Attendant

Passenger Service Supervisor
As a Passenger Service Supervisor, you’ll lead the onboard team and oversee all aspects of customer service, train safety, security, operations, and emergency procedures.
You’ll provide ongoing mentoring and support to your onboard team so that they’re well-equipped to deliver exceptional passenger experiences and uphold NSW Train Link’s organisational values and behaviours in every interaction.
Please view the role description for the Passenger Service Supervisor


Location and Roster
All roles are based at Dubbo Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters. Our Onboard team memwbers work a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required.


More information
Read through our Onboard team members candidate information pack to learn more about working as an onboard team member, working with NSW Train Link and the recruitment process.


About you
We’re looking for people who can demonstrate:

• Strong communication skills – you’re able to tailor your communication style to people from all walks of life, be sensitive to the needs of others and provide clear and accurate instructions.
  
• Collaboration and teamwork – you can work towards a common purpose and goal within a team and communicate openly with your team members and leaders.
  
• Initiative – you're able to carry out your role responsibilities with minimal direction, look out for customers who may need help, and address issues quickly.
  
• Resilience – you’re prepared to sometimes handle challenging situations and work in a fast-paced and changing environment.
  
• You have experience with working in a customer service and/or operational environment.
  
• Managing and developing people (for Passenger Service Supervisor role only) – you’re experienced in setting clear expectations for team roles and responsibilities, coaching and developing individual team member’s capabilities, providing support and feedback, and promoting a shared sense of purpose amongst the team.
  
  

Attend an upcoming information session:
Come and meet the team at Dubbo Depot, where you’ll get a glimpse of what it’s like to work as part of our onboard team, see how the depot operates, and have the chance to ask questions.

Upcoming session dates and times include:

• Wednesday 4th September from 12:30 pm - 1:30 pm
  
• Wednesday 11th September from 12:30 pm - 1:30 pm
  
• Wednesday 18th September from 12:30 pm - 1:30 pm
  
• Wednesday 25th September from 12:30 pm - 1:30 pm
  
  

How to apply
Applications close 11:59 pm Sunday, 29 September 2024

For more information about this role, please contact Maxine.Greenstreet@transport.nsw.gov.au

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Dubbo Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.
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