Job Opportunities in Australia


September 18, 2024

Suncorp Group

Brisbane

FULL TIME


Data Insight Analyst


  • Making data come alive at Suncorp
  • Flexible locations across Brisbane or Sydney
  • Full-time contract through to 30 April 2025
The Insights Analyst plays a key role within the Advocacy & Oversight team, ensuring the quality, accuracy, and integrity of customer feedback data across the Bank. This role is responsible for meeting operational and regulatory reporting requirements, while also working closely with systems and data teams to provide a comprehensive view of data assets within the Group Customer Advocate team. A primary focus of the role is to enhance the Bank’s understanding of customer complaints by supporting business users and optimising insights generated through various reports. Additionally, the role ensures that operational processes are well-documented and user guides are maintained for consistency and clarity.
What you’ll do
  • Exhibit expertise in Tableau reporting, providing training and self-service support
  • Communicate project and program change to large business user groups
  • Promote treating complaints handling as routine (BAU) in Bank and Insurance sectors
  • Document data dictionary, FAQs, user guides, and maintain content on platforms like Share Point, Confluence, Collibra
  • Articulate business problems and update procedure guides / standard operating procedures (SOP)
  • Support delivery of BAU reports and build and deploy Enterprise-level Tableau dashboards and datasets
  • Identify areas for improvement to enhance complaints understanding
  • Proficiently navigate data and insights systems (e.g., DB server; AWS, SQL, Tableau dashboards)


What you’ll bring
  • 2+ years of data analyst experience (desired)
  • Advanced business intelligence skills (Tableau, dashboard design, deployment, maintenance)
  • Coding knowledge: SQL or Python (desired)
  • End-to-end data journey understanding
  • Experience in Tableau, MS Share Point
  • Proficiency in Word, Excel, Power Point, Outlook, Share Point, confluence or Collibra
  • Stakeholder influencing ability and change management skills
  • Strong communication for reporting to leadership and external audiences


What we can offer
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 18 Sep 2024 AUS Eastern Standard Time
Applications close: 18 Oct 2024 AUS Eastern Daylight Time


Latest Job Opportunities


October 17, 2024

DCOH
Quality Manager

Berrimah

FULL TIME

View Details

October 17, 2024

DCOH
Expression of Interests: Site Supervisors

Berrimah

FULL TIME

View Details

October 17, 2024

DCOH
Payroll Officer

Darwin

FULL TIME

View Details

October 17, 2024

DCOH
Sales & Marketing Coordinator

Darwin

FULL TIME

View Details

October 17, 2024

ALPA
Finance Officer

Darwin

OTHER & FULL TIME

View Details

October 17, 2024

BaptistCare
Chaplain

Sydney

PART TIME & OTHER

View Details

October 17, 2024

Calvary
Medical Oncology

Waratah

CONTRACT & FULL TIME & PART TIME & OTHER

View Details

October 17, 2024

Calvary
Hospital Medical Officer

Wagga Wagga

OTHER

View Details

October 17, 2024

DHL
Horsley Park | Customer Service Representative

CONTRACT

View Details

October 17, 2024

Device Technologies Australia
Product Specialist - Ophthalmic Diagnostic, NSW South

Sydney

OTHER & FULL TIME

View Details

Similar Jobs


September 12, 2024

Commonwealth Bank of Australia
Technical Data Analyst

Sydney

OTHER & FULL TIME

View Details

March 12, 2024

Microsoft
Data Center Technician

Canberra

FULL TIME

View Details

September 8, 2024

Australian Bureau of Statistics
DataLab Student Data Scientists and Student Analysts (APS3) Register

Canberra

PART TIME

View Details

September 4, 2024

Australian Communications and Media Authority
Data & Intelligence Officer (APS5/6)

Canberra

FULL TIME

View Details

September 12, 2024

Riverina Traffic Services Pty Ltd
Administration and Data Entry

Bomen

OTHER

View Details

September 11, 2024

Australian Government Department of Social Services
Expression of Interest - SES Band 1 - National Disability Data Asset Program Manager (Identified)

Woden

View Details

New Jobs from This Company


October 17, 2024

Suncorp Group
Claims Advisor - Workers Comp

Sydney Inner Suburbs

FULL TIME & OTHER

View Details

October 17, 2024

Suncorp Group
Compliance Advisor

Sydney Inner Suburbs

FULL TIME & OTHER

View Details

September 23, 2024

Suncorp Group
Leader - Workers Compensation

Newcastle

FULL TIME

View Details

September 17, 2024

Suncorp Group
Performance Advisor

Sydney Inner Suburbs

OTHER & FULL TIME

View Details

September 17, 2024

Suncorp Group
Event Assessor - Canberra

Canberra

OTHER & FULL TIME

View Details