Job Opportunities in Australia

Key responsibilities for the role: - Coordinate the delivery of high-quality community dispute resolution services in accordance with relevant legislation, directives, policy and procedures.- Lead, guide and supervise a small team of staff and casual mediators ensuring the team is trained, equipped and supported to provide high quality outcomes.- Manage the collection, collation and report on performance measurement data.- Assist in the delivery of in-service and professional development training for staff and mediators.- Manage the appointment of and maintain a register of mediators in accordance with the mediator employment agreement.- Consult, liaise and collaborate with key stakeholders, relevant government and non-government agencies to build strong working relationships, anticipate and respond to and manage client and stakeholder needs and expectations.- Work collaboratively with the Director, managers and team leaders to implement 'whole-of-branch' service delivery, including change management and other business improvements.
Technical skills, abilities and cultural capability: - Demonstrated ability to lead a team in line with established policies and procedures, including meeting key performance indicators.- Working knowledge, or the ability to rapidly acquiring a work knowledge, of the Dispute Resolution Centres Act 1990 and other relevant legislation, with the ability to interpret and apply legislation in the workplace.- Demonstrated ability to contributes to workplace equity, diversity, respect, and inclusion that enriches our culture of respect and inclusion.- Demonstrated ability to identify and meaningfully engage with stakeholders to expand the knowledge of, and access to services.- Leads and manages their team through sound guidance, coaching and empowerment, promoting a positive and supportive working environment.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.