Client Services Officer

October 22, 2024

SYC

Kent Town

OTHER

Are you looking for a role where you can make a difference?
As a Client Services Officer, you will be the first line of contact and administrative support to Australian Apprentices and employers.
In this role, you will provide advice, guidance, and assistance to support service delivery and successful apprenticeship outcomes.
The day- to-day activities will include:

Delivering exceptional customer service, efficiently responding to and appropriately action all phone calls, emails, and face-to-face contacts.
Monitoring and managing all apprenticeship service email inboxes.
Providing general information and advice on Apprenticeships, incentives, and other available supports.
Supporting employers and apprentices in accessing and using the department’s Apprenticeships Data Management System (ADMS).
Providing other quality client support and administrative assistance to management, field staff, and the administration team as required.

About You
As someone customer focused with a ‘can do’ attitude and an engaging and enthusiastic manner. You will have excellent communication skills, strong attention to detail and the ability to work in a fast-paced environment. The successful candidate will demonstrate:

Previous experience in administration or client service role.
Strong data entry skills, attention to detail to detail and the ability to produce accurate work.
The ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders.
Excellent communication skills with well-developed verbal, and written skills.
Excellent computer literacy including the use of Office365 and Client Record Management systems.

For this role, you will need to:

Be willing to complete a Working with Children Check and National Police Check
Have a valid and current Drivers License
Be eligible to work in Australia.

Why join Team SYC?

Generous achievement incentives on offer for high performers
Increase your pay with Salary Packaging options.
Enjoy an additional day off to celebrate your Birthday*
Access an additional one week of paid leave each year, through SYC loyalty leave*
Stay healthy with discounted Corporate Private Health Cover
Access our free and confidential Employee Assistance Program
Access to special discounts on memberships and fitness activities through Goodlife, Fitness First and Zap Health Clubs.
Enjoy special benefits with Beaurepaires.

Qualifying periods and terms apply.

About us
SYC exists so everyone can succeed.
SYC is a non-profit human services organisation, we invest back unto the Australian community, helping tens of Thousands of people vert year with housing education and employment.
To learn more about us, visit our website: https://www.syc.net.au/services/employment#AAAS

If you are passionate about providing excellent client service and meeting client needs, we want to hear from you!
To apply please complete the application process by clicking the Apply Now button.

Please complete the requested screening questions on the application page and attach your resume.
We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.
SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via careers@syc.net.au.

We regret to inform you that this job opportunity is no longer available