Job Opportunities in Australia

• Salary Range: $70,632 - $75,875 + Attractive Superannuation
• Contact Officer: Fiona Long - (02) 6289 6137, fiona.long@dva.gov.au

The Approved Accounts section is made up of approx. 60 staff responsible for payment of Rehabilitation and Compensation invoices across Veterans’ Entitlements Act, Safety Rehabilitation and Compensation Act and Military Rehabilitation and Compensation Act. Our team is a well skilled and diverse team dedicated to continuous improvement and the provision of subject matter expertise, we rely on each other’s knowledge and strengths to ensure high quality and timely advice is provided and achieve customer focussed results.

We operate an 1800 call line for accounts related queries with staff rostered from 8.30am to 5pm each weekday.

We work collectively and in conjunction with other sections across DVA to ensure financial management and compliance requirements are met.

Duties

• Act as first point of contact for accounts-related queries from the veterans and providers,
• Manage prioritisation of own workloads, checking accuracy of information and work, to effectively meet agreed targets and performance standards.
• Actively and constructively participate in team meetings.
• Build rapport and maintain internal and external relationships, respond to enquiries, provide straightforward advice on accounts matters; ensuring quality customer service.
• Manage customer expectations, identify and escalate issues.
• Perform other duties as required, including provision of operational and administrative support and advice to Team Leaders

Eligibility

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
• The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.

The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the Racial Discrimination Act 1975. This vacancy is only available to Aboriginal and/or Torres Strait people.

Notes

This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

Recruit Ability applies to this vacancy. Under the Recruit Ability scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Candidate Information Pack Opens in new window