October 15, 2024

Commonwealth Superannuation Corporation (CSC)

Canberra

OTHER & FULL TIME

Administrator

Posted: 15/10/2024

Closing Date: 29/10/2024

Job Type: Permanent - Full Time

Location: Canberra

Job Category: Administration and Office,Banking and Financial Services,Insurance & Superannuation

About CSC:
At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.
The drive to make a difference.

Job Description

About the team:
Our team is dedicated to delivering exceptional service while managing our customers' superannuation benefits with the utmost care and efficiency. We believe that our success hinges on our commitment to customer focus, teamwork, and meeting service level agreements (SLAs).
Your new role:
Are you an experienced superannuation professional with a passion for delivering exceptional service? We're looking for a proactive and detail oriented Administrator to join our Defined Benefit Administration team at the Commonwealth Superannuation Corporation (CSC). Your knowledge of superannuation will play a key role in ensuring our customers receive expert guidance and a positive experience throughout their journey with CSC.
As an Administrator, will be the point of contact for customer communication via phone and email, ensuring that inquiries are handled promptly and professionally. Your role will also involve entering data accurately, processing benefit applications and payments efficiently and providing general information to customers as needed.
We are looking for someone who takes pride in their work and has a commitment to delivering high-quality service. If you have a drive for helping others, join our team and contribute to the continued growth and success of CSC.
Responsibilities:

Ensuring that daily administration and data entry tasks are completed accurately and on time
Responding to client inquiries, by phone, or through written correspondence
Ensuring customers’ superannuation benefit requests are complete and follow up with them for any missing items before submitting these requests for processing in accordance with our service level agreement, timeframes, legislation and Fund rules
Adhering to internal procedures and guidelines while working collaboratively with your team to provide support as needed

Please note: We are open to consider applicants from any location nationally who meet the hiring criteria.

Desired Skills and Experience

What you need to excel:
CSC’s Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are;

Delivering results and meeting customer expectations
Working with People
Adapting and Responding to Change
Deciding and Initiating Action
Analysing
Commercial and Strategic Thinking

In addition to these, you will need;

Existing knowledge of superannuation and the associated legislation is required
RG146 qualification is not mandatory but will be considered an advantage
Strong attention to detail, and commitment to outstanding client service
A proactive and solution-focused approach, to help meet the needs of our customers while growing your career in the superannuation industry
Clear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
Excellent administrative/coordination skills
Demonstrated ability to plan, organise and prioritise
Ability to be an innovative and flexible team player
Professional attitude and willing to contribute to a positive business culture

What will you get in return?

Permanent position within a collaborative and supportive team
Continuous learning opportunities and the ability to cross train within the team and across the business
Flexible workplace arrangements (Canberra – 2 days in the office, Interstate – remote)
Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role

How do I apply?
To apply for this opportunity please include a current resume. For questions or more information about this opportunity, please reach out to tina.phengrasmy@csc.gov.au
Application close: 29 October 2024, 5:00 pm
Please note: Agency submissions will not be considered for this position.

More about CSC:
Visit our careers page to discover more about CSC, our core competencies and employee benefits: https://www.csc.gov.au/Members/About-CSC/Careers