Warehouse Supervisor (Di An, Binh Duong)

September 11, 2024

DHL

Thành phố Hồ Chí Minh

1/ Overall Role Purpose:

Responsible for ensuring all suppliers and other parties perform Warehouse/Value Added Services (VAS) agreements aligned to customers’ Standard Operating Procedure (SOP) and the company’s operations standards.
Issue all required reports/data related to Warehouse/VAS to ensure customer’s needs are met/exceeded in a timeliness and professional manner.
Ensure that control of Warehouse/VAS service inadequacies is maintained by establishing and monitoring service indicators and overall performance, and taking necessary actions from our suppliers and other parties to achieve its targeted service standards.
Handle customer inquiries/complaints in a professional manner and excellent attitude.
Be responsible for an efficient information flow between all parties involved (suppliers, factories and internal departments)
Monitoring operational and general business KPIs/SLAs, ensuring they are met both in a performance and cost manner.
Review all aspects of the operations and drive in any improvements in methods, procedures and efficiency.
Establish and maintain effective working relationships with internal and external suppliers/customers’ personnel through regular contacts or communications with the key/ senior management.
Ensure employees/suppliers/visitors comply with our Corporate standards of Safety and Security for warehouse operations and follow its regulations, instructions, and compliance-related working safety.
Conduct internal frequent Audits and hazard Analyses (for new, existing and changes) with the Safety Committee and Customers to align such at the workplace/warehouse.
Other assignments as and when required by Line Manager.

2/ Accountabilities:

2.a. Customer (Internal/ External):

To ensure all assignments are met within the specific deliverables concerned.
To ensure proper follow-up with all outstanding issues

2.b. Process:

Lead, monitor & follow up daily inbound & outbound operations.
Prepare incident reports if damages or discrepancies are found during daily operations.
Visually check on cargo i.e. dented cartons, wet cartons, torn cartons, short ship/ over ship & etc. Tally in and ensure accuracy.
Verify documents, update the system accurately and timely.
Ensure the work instructions, requirements and SOP are adhered to strictly.
Notify the superior if there’s a problem executing efficiently.
Perform the physical picking, putaway, and support (ferrying pallets to and staging area).
Offload incoming stocks and load outgoing stocks.
Assist in physical housekeeping during the cycle count process.
Ensure the cleanliness of the surrounding work area.
Adhere to the Safety Regulations of Operating Material Handling Equipment. rules & regulations set by the management.
Manage data entry for each shipment.

2.c. Report to: Customer Service Assistant Manager (Order Management Solutions department)

2.d. Working location: TBS Warehouse, Di An City, Binh Duong, Vietnam

3/ Requirement:

Bachelor's Degree/Master's Degree in general Business Administration/ International Business/ Logistics/ Supply Chain, etc.
Knowledge of warehouse and logistic practices and end-to-end supply chain experience.
Professional experience of 2-5 years in the logistics industry, Purchasing Order management experience for consumer /retail goods preferable.
2-5 years 3PL /Consolidation /Ocean Freight experience.
Logistics /Business accreditations; Lean Six Sigma; First Choice Bronze.
Sound communicator at all levels of an organization, from operations clerical staff to board level both within and external to DHL.
English speaking (fluent or mother tongue), required additional language is an asset.