Global Account Manager

September 9, 2024

DHL

Hà Nội

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

Overall Role Purpose: Lead the georaphic profitibility development of designated CSI/MNC/NC accounts through positioning DHL as a trategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long-term business partnership and achievement of corporate goals
Build and maintain executive relationships within the designated GCS/MNC customer accounts
Lead and manage customer presentations and proposals
Establish clear understanding of customer expectations and requirements
Provide customer oriented service at all times relating to specific sales and customer expectation issues
Plan & co-ordinate activities and programmes to retain and develop sustaining sales revenue
Develop and manage after sales strategy for each of the designated account customers
Provide customer account revenue and activity reporting, as required by the Management team
Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio
Keep current and provide country GCS/MNC account strategy in line with country level business plans, ensuring profitable revenue growth
Provide country inputs to the development of account strategies
Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans
Drive sales improvement through regionally harmonised processes
Contribute to the regional bidding or RFQ process when requested
Develop a working relationship with the relevant support sections e.g. Global Business Services Support Group, Operations to ensure they are kept up to date with all issues relating to the GCS/MNC Customer accounts
Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements
Work together to strategically improve the overall competitive advantage of the customer, and maximise the customer’s life time value to DHL
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved
Develop and implement a strategy to promote DHL Advantage programs and solutions to the assigned list of customer accounts
Implement global and regional account acquisition / development approaches and platforms
Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled
Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions
Develop plans to deny competitor penetration into the accounts
Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL
Establish and implement a pricing review timetable that ensures improving margins from designated accounts
Adhere to regional standards on profit margins and discount guidelines
Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification
Ensure co-operation with other members of the account team and throughout the sales force

YOUR PROFILE

Presentation skills
Communication skills, spoken and written
Networking and interpersonal skills
5 years of corporate consultative / solution-based sales experience in a service-related industry
Experience in managing and developing accounts of greater than USD1 million per annum
Experience in DHL network
Educational Qualifications: Degree in Business (or related discipline)

OUR OFFER

Multifarious benefit programs.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of “Respect and Results”.
Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
Employee hobby clubs, sports championships.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

We regret to inform you that this job opportunity is no longer available