Guest Service Agent - Nhân Viên Lễ Tân - Vietnam Jobs Opening

September 5, 2024

Sailing Club Signature Resort Phu Quoc

Guest Service Agent - Nhân Viên Lễ Tân

Hạn nộp: 30/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
04/09/2024 17:34
MÔ TẢ CÔNG VIỆC

Responsible for maintaining cashier float and ensures accurate daily report of all money received
Responsible for giving all guests resort activities and information and suggest guest selling in outlet as well as a boutique shop
Ensure all guests are being treated in an efficient and courteous manner. Resolve customer complaints as your duties
Responsible for guest’s requests and communicate with related departments to achieve guest satisfaction
Always greet and assist all guests in friendly and helpful manner.
Register all arrival rooms according to established procedures.
Perform check in, check out and room change procedures and ensure all the data are fully entered correctly to hotel systems in accordance with reservation.
Assist guest with currency exchange.
Ensure all arrival villas is to be checked defect by related departments and follow up any issues
Attends to guest’s complaints, inquiries and requests, referees’ problems to Front Office Supervisor/Duty Manager if he/she is unable to assist
When on night shift, check night reports and prepare morning report along with all necessary preparations for guest arrival.
Respond all the guest’s calls and assist guest’s requirements.
Responsible in giving guests products views and selling products in boutique shop

QUYỀN LỢI ĐƯỢC HƯỞNG

Housing and transportation allowances for those holding a household registration in Phu Quoc;
Alowance for sailors who work in Phu Quoc;
Bao Viet health insurance for individuals;
Provided with 3-star standard rooms;
Provided with 3 meals a day;
Fitness room for sailors

YÊU CẦU CÔNG VIỆC

Bachelor’s Degree in Hospitality Management, Business Administration or equivalent education required.
1 year in resort of similar size
Excellent in written and verbal communication
Competency in Microsoft applications including Word, Excel and Outlook
Familiar to Smile and POS is a plus
English or other language is preferred
Statement of honest and no criminal record.