Job Opportunities in Vietnam
August 27, 2024
Movenpick Resort Phan Thiet
Nhân Viên Dịch Vụ Khách Hàng/Guest Service Agent
Mô tả công việc:
(Mức lương: Thỏa thuận)• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Benefit:
Accommodation for Candidate who come from another city
Service charge
2 days off / week
Full Social Insurance
Shuttle bus from the hotel to City and back
International work environment
Duty meal
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Ngành nghề: Chăm Sóc Khách Hàng,Khách Sạn & Nhà Hàng
(Mức lương: Thỏa thuận)• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
- Cashes hotel guest’s personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest’s request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
- Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Accor hotel
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Performs the audit balances and prepares all works for audit in an orderly fashion
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
- Maintains exemplary department standards of behavior and appearance and attitude as expected in a Novotel
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
- Endeavors to maintain the high standards of the hotel with particular regard to the importance of A/Club member and other VIP’s and with reference to hotel and to be a health or safety hazard
- Conversant with emergency evacuation and fire procedures for relevant department
- Perform any other task assigned based on the hotel needs or requirements.
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Benefit:
Accommodation for Candidate who come from another city
Service charge
2 days off / week
Full Social Insurance
Shuttle bus from the hotel to City and back
International work environment
Duty meal
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- 1 year experience in guest / customer service, or an equivalent combination of education and experience.
- High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Proficient in the use of Microsoft Office and OPERA
Ngành nghề: Chăm Sóc Khách Hàng,Khách Sạn & Nhà Hàng
Trung cấp - Nghề
Không yêu cầu
We regret to inform you that this job opportunity is no longer available
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