July 5, 2024

MOVENPICK

Phan Thiết

Guest Service Agent/ Nhân viên Dịch vụ Khách hàng

Company Description

Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

Job Description

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.
Attends to guest’s complaints, inquiries and requests, referees’ problems to supervisor/Duty Manager if he/she unable to assist
Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Accor hotel
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary department standards of behavior and appearance and attitude as expected in a Novotel
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of ALL member and other VIP’s and with reference to hotel and to be a health or safety hazard
Conversant with emergency evacuation and fire procedures for relevant department
Perform any other task assigned based on the hotel needs or requirements.

Qualifications

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Minimum 1-year experience in guest / customer service, or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to speak and write English and Vietnamese
Proficient in the use of Microsoft Office and OPERA