Job Opportunities in Vietnam
November 4, 2024
The Grand Ho Tram Strip
Grand Service Agent
Telecommunications - HIR
Nơi làm việc
Bà Rịa - Vũng Tàu (Huyện Xuyên Mộc)
Cấp Bậc
Nhân viên
Hình Thức
Nhân viên chính thức
Bằng Cấp
Cao đẳng
Kinh Nghiệm
1 Năm
Mức Lương
Lương thỏa thuận
Ngành nghề
Tiền Sảnh, Nhà hàng / Khách sạn
Hạn chót nhận hồ Sơ
30/11/2024
Phúc Lợi
Bảo hiểm
Xe đưa đón
Đồng phục
Chăm sóc sức khỏe
Đào tạo
Chế độ nghỉ phép
Mô tả công việc
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Provide excellent guest service in handling high call volume while being proficient in the computerized system.
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Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
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Receive and administer wake up calls in a warm and timely manner.
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Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
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Be well versed on city attractions and able to give directions.
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Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
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Accurate, professional, , friendly and courteous on all guest calls.
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Educated and trained on emergency procedures executing them calmly and efficiently.
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Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Yêu cầu công việc
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One year working experience is preferred.
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Vocational School Certificate is preferred.
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Microsoft Office knowledge is preferred.
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Must present a well-groomed appearance.
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Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
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Exceptional and professional communication skills, both oral and written.
Job tags: Grand Service Agent
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