Job Opportunities in Vietnam


September 13, 2024

PANDANUS RESORT

Duty Manager (Local)

Hạn nộp: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Phan Thiết - Bình Thuận
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
12/09/2024 16:47
MÔ TẢ CÔNG VIỆC

Primary Responsibilities

Front Office Operation

  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations
  • Ensure documentation of all guest related issues using the logbook
  • Sign media and supervise shift handover procedures
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
  • Assist Guest Relations in greeting, rooming, and sending off guests
  • Inspect front of house and back of house regularly for cleanliness and orderliness
  • Ensure that front line staff complies with marketing techniques and maximizes sales
  • Check billing instructions, monitor guest credit and act upon any discrepancies
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
  • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
Health and Safety

  • Ensure that all potential and real Hazards are reported immediately and rectified
  • Be fully conversant with all departmental Fire, Emergency and Bomb procedures
  • Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
  • Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
  • Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
QUYỀN LỢI ĐƯỢC HƯỞNG

  • Competitive salary
  • Accident Insurance (24/7)
  • Housing allowance
  • Social insurance
  • Other benefits for Management
YÊU CẦU CÔNG VIỆC

1.Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Minimum 2 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages will be an advantage
  • Good working knowledge of MS Excel, Word, & Power Point
2.Competencies

  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Results and service oriented with an eye for details
YÊU CẦU HỒ SƠ
Please send CV to: hrm(at)pandanusresort.com or contact Ms. Phuong at: 0905 012 124 for further information.

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