November 5, 2024

Amorem

Valdese

FULL TIME

Volunteer Coordinator

Description: Coordinate the Hospice volunteer program
Requirements:
EDUCATIONAL QUALIFICATIONS:

Bachelor's degree in healthcare administration, social service, public relations or related field
Two years experience in human services field
Experience working with volunteers preferred
Active client contacts within the past two years

KNOWLEDGE AND SKILLS:

Knowledge of and commitment to the hospice philosophy of care
Ability to work on an interdisciplinary team
Ability to work a flexible schedule
Ability to work well with others in a supervisory role
Willingness to work with patients/families regardless of race, color, creed, age or sexual orientation. Must respect their beliefs and philosophy with an attitude of openness and receptiveness

TRAINING-Initial And Ongoing:

Complete Hospice volunteer/staff training program
Complete Hospice orientation program
Obtain eight hours of continuing education per year, including mandatory safety in-service
Attend minimum of six staff meetings per year

DUTIES AND RESPONSIBILITIES:

Assist in orienting new team members
Participate in quality improvement program
Adhere to strict confidentiality
Adhere to safety policy and practices
Complete employee time record accurately per policy
Cooperate with all government agencies and outside auditors
Assist with updating policies and procedures as appropriate
Complete annual TB screening
Assure all license, certifications, continuing education information and any other required documentation are submitted to human resources and kept current
Maintain up-to-date documentation required and specified in Hospice policy and procedure
Perform other duties assigned by supervisor
Coordinate program for recruiting, screening, training, assigning and evaluating volunteers
Assist with organizing and conducting volunteer/staff training programs on a regular basis
Develop and implement appropriate continuing education programs for volunteers
Provide on-going support and encouragement for all volunteers to enhance participation
Develop new and improved roles of services for volunteers
Provide messages/reminders through Phonetree System
Coordinate publication of monthly activity calendars and newsletters for volunteers/chaplains
Supervise volunteers and assure adherence to all policies and procedures
Participate in Hospice staff development and information exchange with other health professionals
Act as a resource person for both internal and community organizations
Complete all patient/family volunteer assignments as specified in policy and procedures
Act as liaison between volunteer and staff
Schedule volunteers to assist with special projects
Coordinate annual volunteer recognition event
Assist bereavement coordinator with planning volunteer roles in annual memorial service
Maintain volunteer personnel files in accordance with policy
Maintain accurate records of all volunteer hours
Review volunteer section of monthly cost report
Participate in coordination of annual Unifour volunteer conference
Complete volunteer award nominations
Be available daily to provide direction to volunteer support specialist
Review timesheets for accuracy and approve
Coordinate continuing education for volunteer staff
Complete reports and other statistical data as requested
Interview, hire and supervise volunteer support specialist
Complete direct report required performance evaluations with clinical competency evaluations

PHYSICAL QUALIFICATIONS:

Visual acuity to read written documentation and computer tasks
Speech and hearing skills necessary for telephone interaction and face to face contact
Ability to sit as required to perform duties
Ability to stand, bend and lift an average of 30 pounds
Manual dexterity with the ability to manipulate office equipment and complete written documentation
Ability to walk, squat, kneel, climb and balance

SPECIAL REQUIREMENTS: