November 20, 2024

4100 RALEIGH STREET LLC

Charlotte

Venue Manager

VENUE MANAGER JOB DESCRIPTION
828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. PINE, 828's North Carolina location, launched in spring 2024. 828 has eight locations in seven different states nationwide. As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. We embody a culture that celebrates community and stands for equality and inclusivity day in and day out. If you are motivated, with a passion to celebrate and help others, 828 may be your perfect match.
Playing a vital role in the 828 family, the Venue Manager is accountable for delivering monthly sales targets, as well as the overall success of the venue. The Venue Manager oversees and manages the client relationship from initial inquiry to final booking; this includes providing tours to clients, explaining 828’s contracts and venue policy, and supporting the client with questions they may have. This is a professional position that has an active role in the administration, operations and sales of the venue. The Venue Manager will report to 828’s Director of Venue Operations to ensure company packages and service workflows are operating efficiently while maintaining exceptional profit margins and managing local relationships.
This position is fast-paced and provides tremendous opportunity for learning and development within the events industry. The Venue Manager will be an integral part of an ambitious team balanced with the freedom to work independently. Effectively communicating in both written and verbal form will be essential in this position. Being detail oriented while having a strong organizational background and comfortability with technology will ensure success in prioritizing and meeting deadlines.
ESSENTIAL DUTIES & RESPONSIBILITIES
SALES:

Accountable for delivering monthly sales targets
Oversee the sales cycle from client inquiry to final booking, as well as prospecting to develop potential new leads and clients
Onsite at venue for a minimum of three days out of the week to host tours with potential clients interested in booking events for weddings, corporate events or social celebrations
Work with clients to explain contracts and venue policy
Upsell additional venue services
Review past due quotes and orders weekly and follow up with clients and Accounting appropriately
Network with local vendors to keep a pulse on the industry, as well as local professional groups to identify opportunities for new events
Partner with 828 Marketing to ensure information about the local market is appropriately understood to ensure optimal local marketing & sales execution

VENUE:

Onsite at venue one weekend morning (Saturday or Sunday) for load outs and any applicable beverage deliveries
Ensure prompt, friendly service according to company guidelines
Manage venue and event success through key performance tracking
Source, vet and contract local Handyman for ad hoc repairs and maintenance and coordinate preventative maintenance schedules of in-house facilities and equipment
Identify needed repairs and/or updates to the property interior or exterior through regular venue observations and walkthrough; inform the Director of Venue Operations of these issues on a timely basis
Address daily wear & tear, ad hoc, and urgent requests, especially on event days, and perform and facilitate routine maintenance and upkeep of the venue
Support Operations on large property management or real estate projects, as well as other needs or requests
Leverage CRM and event management software; communicate potential issues & requested changes
Oversee final venue schedule by assigning booked events, and managing and approving PTO
Host team weekly L10 meetings to confirm event schedules, discuss client interactions, workflows, and change requests
Represent the venue during photo shoots, large/unique events, and during Walkthrough Wednesdays
On-call during events
Attend applicable networking meetings and industry events as representative of the venue
Act as the venue liaison between local vendors and the venue team regarding policy questions, Epic Vendor list, marketing partnerships, etc.
Ensure less than 24-hour response time to client and company emails
Check and replenish venue inventory of supplies, tools, and toiletries
Handle client complaints, excessive cleaning/damage fees, and vendor concerns

SKILLS & REQUIREMENTS:

Catering sales, event sales, or venue experience preferred
Experience in event operations preferred
Strong knowledge of commonly used concepts, practices and procedures in an event venue
Ability to crowd control, and regularly mediate stressful situations, often involving intoxicated guests
Must be at least 21 years of age
Passion for building and developing a great team and ensuring customer satisfaction
Google Applications knowledge
Embraces new technologies and softwares
Strong knowledge of social media platforms
Strong written communication skills
Ability to troubleshoot problems with immediate resources, multi-task, and delegate
Ability to recruit, develop, manage and motivate team members
Must have reliable transportation, cell phone and working computer
Must be able to stand for long periods of time
Must wear professional business attire during events
Ability to regularly lift and/or move up to 50 pounds
Appropriate and up-to-date local alcohol certification(s) required

COMPENSATION:

Base salary, paid bi-monthly, determined by experience
Position is eligible for monthly incentives
Percentage coverage of company offered health insurance plans
Relocation reimbursement is not offered

At 828, we are committed to unlocking unique and memorable experiences for ALL. We are proud to be an equal employment opportunity employer and are committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.