Job Opportunities in United States
November 5, 2024
Metropolitan Tulsa Transit Authority
Tulsa
Transfer Station Customer Service Rep
Job Summary: Sell and educate passengers on bus passes and riding transit in Tulsa. Creating other items for customers to ride transit accordingly.
1. Knows geographic area of City of Tulsa and surrounding cities including streets and addresses.
2. Knows Metropolitan Tulsa Transit Authority policies, procedures, and practices.
3. Maintain transfer station in accordance with rules and regulations.
4. Dispenses tickets and passes as effectively and efficiently as possible. Responsible for handling proper change, fares, and logging tickets, dispensed, sold, and left over. Maintains enough tickets, passes, and tokens as needed including Traveler Route Guides. Responsible for turning in proper relief information including status of tickets, passes, and cash. Makes daily report to Accounts Receivable Clerk.
5. Provides fixed and flex route information to passengers when asked. Is very knowledgeable of current Traveler Route Guide.
6. Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
7. Establishes rapport and professional confidence level with customers and is sensitive to customer needs.
8. Suggests alternative ride options to passengers if system is at capacity.
9. Maintains the highest standard of excellence, for company personnel, Supervisors, and all people contacted, through personal appearance and attitude.
10. Must report to work on a regular and timely basis.
11. Other duties as deemed necessary or assigned by supervisor.
Knowledge
- High School Diploma or equivalent required. Customer relations or service experience required; excellent communication skills, computer knowledge and usage skills also required. Professionalism demonstrated via effective and responsive communication with internal and external customers. Bi-lingual abilities a plus.
Mental Effort - Requires ability to handle a variety of duties. Effectiveness demonstrated by accuracy and integrity of work. Proactiveness demonstrated via problem prevention, problem solving, and problem resolution. Cooperation demonstrated by level of teamwork and degree of assistance offered to internal customers.
Physical - Extensive sitting, standing and walking are all required in the course of a normal workday. May be required to lift or push up to 50 lbs.
Audible/Visual Demands - Required ability to hear telephone and verbal directions given; visually perform essential functions for satisfactory job performance. Ability to view visual display terminal.
Miscellaneous - Must be willing to work evenings and weekends as required. Must be safety conscious and avoid accidents if possible.
The preceding description is intended to describe the general content, identify the essential functions, and set forth the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. EOE/AA and Drug Free.
ESSENTIAL FUNCTIONS:
1. Knows geographic area of City of Tulsa and surrounding cities including streets and addresses.
2. Knows Metropolitan Tulsa Transit Authority policies, procedures, and practices.
3. Maintain transfer station in accordance with rules and regulations.
4. Dispenses tickets and passes as effectively and efficiently as possible. Responsible for handling proper change, fares, and logging tickets, dispensed, sold, and left over. Maintains enough tickets, passes, and tokens as needed including Traveler Route Guides. Responsible for turning in proper relief information including status of tickets, passes, and cash. Makes daily report to Accounts Receivable Clerk.
5. Provides fixed and flex route information to passengers when asked. Is very knowledgeable of current Traveler Route Guide.
6. Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
7. Establishes rapport and professional confidence level with customers and is sensitive to customer needs.
8. Suggests alternative ride options to passengers if system is at capacity.
9. Maintains the highest standard of excellence, for company personnel, Supervisors, and all people contacted, through personal appearance and attitude.
10. Must report to work on a regular and timely basis.
11. Other duties as deemed necessary or assigned by supervisor.
REQUIREMENTS:
Knowledge
- High School Diploma or equivalent required. Customer relations or service experience required; excellent communication skills, computer knowledge and usage skills also required. Professionalism demonstrated via effective and responsive communication with internal and external customers. Bi-lingual abilities a plus.
Mental Effort - Requires ability to handle a variety of duties. Effectiveness demonstrated by accuracy and integrity of work. Proactiveness demonstrated via problem prevention, problem solving, and problem resolution. Cooperation demonstrated by level of teamwork and degree of assistance offered to internal customers.
Physical - Extensive sitting, standing and walking are all required in the course of a normal workday. May be required to lift or push up to 50 lbs.
Audible/Visual Demands - Required ability to hear telephone and verbal directions given; visually perform essential functions for satisfactory job performance. Ability to view visual display terminal.
Miscellaneous - Must be willing to work evenings and weekends as required. Must be safety conscious and avoid accidents if possible.
The preceding description is intended to describe the general content, identify the essential functions, and set forth the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. EOE/AA and Drug Free.
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