Job Opportunities in United States

General Description

Essential Duties and Responsibilities

• Process incoming/outgoing wire transfers at the request of customers.
• Analyze the details of the transaction
• Ensure the appropriate accounts are debited/ credited.
• Review, transmit and process wires from different Exception Queues, as applicable.
• Ensure that the transactions are preformed correctly to avoid errors.
• Initiate wire investigations at the request of customers or banks.
• Ensure customers inquiries are addressed timely andaccurately.
• Reports exceptions to Department Supervisor.

Education

Experience

Other Qualifications

• Stay focused on main issues, prevent irrelevant issues or distractions from interfering with timely completion of assignments
• Collect, research and complement data
• Demonstrate attention to detail
• Identify and resolve problems in a timely manner
• Develop alternative solutions
• Demonstrate excellent written and oral communication skills in Spanish and English
• Excellent customer service skills
• Domain of Office 365 programs (Outlook, Word and Excel)
• Excellent computer typing speed and accuracy skills
• Knowledge of banking laws and regulations, branch operations and/or foreign currency transactions is desired but not required.

Values

Additional Requirements