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Product Support Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Why you want the job and why it’s awesome!
As a Training Consultant within Resource Industries, you will lead the development and delivery of Mine Star training programs for dealers and customer-facing employees to maintain and improve their job skills. You will also consult business units and dealers on training needs.
Mine Star is the mining industry’s most comprehensive and thoroughly integrated suite of technology offerings. Fleet management, guidance technologies, and machine health applications allow significant improvements in operations and maintenance organizations.
What you will do:

• Provide expertise in developing and delivering training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes.
  
• Review and maintain training materials to ensure organizational policies and procedures compliance.
  
• Analyze new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs.
  
• Consult business partners on training requirements.
  
• Participate in quality assessment and improvement processes.
  
• Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
  
• Advise others on creating customer-focused environments in various scenarios.
  
• Anticipate customer needs, focusing efforts to meet needs and exceed customer expectations proactively.
  
• Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.
  

What Skills you will have:
Training Operations: Knowledge of training processes and procedures; ability to implement training-related tasks and programs to ensure smooth daily and strategic training operations.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Superior communication skills – both written and verbal.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.
Top Candidates will also have:
Mine Star experience.
Mining operations or Engineering experience.
Additional information:
The location for this position is Tucson, AZ.
This position requires 30 - 40% global travel. Travel may require working on remote mine sites.
Domestic relocation is not available.
Sponsorship is not available.
What you will get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
  
• Annual incentive bonus plan*
  
• Medical, dental, and vision coverage
  
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
  
• 401k savings plan
  
• Health savings account (HSA)
  
• Flexible spending accounts (FSAs)
  
• Short and long-term disability coverage
  
• Life Insurance
  
• Paid parental leave
  
• Healthy Lifestyle Programs
  
• Employee Assistance Programs
  
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)
  

• Subject to annual eligibility and incentive plan guidelines.

Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates:
November 14, 2024 - December 1, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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