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This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

As a Spa Receptionist/Attendant, you offer a positive and professional guest and service provider experience within the Blake Spa & Wellness Center. You pay attention to detail and ensure you put a personal touch that says every guest is special. You have a curiosity in massage, aesthetics, and an interest in the world of wellness and healing. You are enthused about skincare products and ingredients and share this passion with guests and other staff.

As Blake staff, you are knowledgeable about Taos Ski Valley, The Blake Hotel, and The Spa and able to provide direction to guests including packages offered, hours of operation, class schedules of The Wellness Center, mountain statistics, and the adventurous offerings of our scenic surroundings.

Essential Job Responsibilities:

• Adheres to policies of Taos Ski Valley, Inc.
• Greet and help Blake guests and visitors navigate The Blake, The Spa and Wellness Center, and TSV.
• Manage appointments and service providers in the appointment book.
• Well-versed in The Blake Spa and Wellness Center’s services and products.
• Ability to process all spa transactions and proficiency in point-of-sale software.
• Submits paperwork and financial reporting, when applicable, in accordance with policies.
• Supports the maintenance of supply and product inventory.
• Helps ensure the facility is only accessed by policy-adhering guests, and that it is safe and secure at all times.
• Adheres to checklists and ensures all assigned tasks are accomplished before the end of the day.
• Keeps guest and staff spaces clean, disinfected, and organized.
• Communicate with other staff and management regarding issues that impact various job responsibilities.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
• Assesses contraindications of guests that may require modification of the service or prevent the service from taking place. Communicates all contraindications to service providers both verbally and in guest profiles.
• Meets guests’ needs through engaging in active listening from guest check-in to check-out.
• Recommends products for at-home care.
• Suggest beneficial complementary treatments.
• Ensures service providers maintain their schedule by starting and ending all treatments on time.
• Works assigned schedule and arrives and departs from shift on time.
• Attends all scheduled meetings and professional development trainings.
• Reports any incidents or accidents to management.
• Other duties as assigned.

Personal Skills:

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.

• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, and challenges, and while working in an ever-changing environment.

Qualifications/Knowledge:

• High School Diploma or GED preferred
• A minimum of two years experience working in a spa, wellness/fitness center, and or administration
• A minimum of two years experience in customer service
• Curiosity in spa treatments/services and massage modalities
• Basic understanding of anatomy and common injuries
• Must be able to manage time, maintain an organized workspace, and be able to handle a variety of duties simultaneously.
• Must have a professional manner, use discretion with guests and other staff, and have a polished appearance while working.
• Demonstrates comfort level in product knowledge and product recommendation.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters with spa guests and other staff. Work conditions will include exposure to a variety of odors and smells as well as different cleaning supplies and skincare products.

Physical Demands of Position Include:
The Spa Receptionist/Attendant position requires you to lift up to 25 pounds and occasionally group lift up to 50 pounds. This position requires you to be able to talk, hear, smell, stand, and walk 40% of the time and to sit, stoop, kneel, crouch, and bend 10% of the time.

This position will require you to clean floors, surfaces, and spa machinery and tools like hot stones, hot packs, hot towel cabinets, and electric treatment tables. You will occasionally be asked to stock and touch a variety of skincare products. You will spend about 50% of the job on the computer and cellular phone navigating scheduling software, point-of-sale, and Microsoft Suites.

Background Check:

Positions dealing with children, of a safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: No