November 16, 2024

Logan Health

Kalispell

FULL TIME

Regional Patient Access Trainer

Job Description Summary:

As a key member of our Patient Access team, the Regional Patient Access Trainer will be responsible for providing comprehensive training and education to all Patient Access service locations. This includes developing and delivering training materials, conducting one-on-one training sessions, and ensuring adherence to standardized practices. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Qualifications:

Minimum of one (1) of the following required:
- Bachelor’s degree in Business Administration, Education, Organizational Communications, Healthcare Administration.
- An equivalent combination of education and/or experience from which comparable knowledge and abilities can be acquired.
Minimum of two (2) years’ experience in developing training materials, curriculum, conducting training classes, and/or self-assessments required.
Minimum of one (1) year experience in a healthcare environment, Patient Access and/or Revenue Cycle required.
Demonstrated working knowledge of regulatory requirements affecting Patient Access preferred.
Knowledge of theories and techniques of effective adult learning in, both one-on-one and group settings, using multi-media presentations preferred.
Experience in software implementations and testing preferred.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

Prepares original training and curriculum for both technical and soft skills for staff performing Patient Access functions and activities. Ensures products encompass multiple methods of training styles.
Maintains centralized repository of resource tools.
Develops and maintains assessment and evaluation tools to measure staff comprehension and provides feedback to assigned leadership.
Participates in software selection and validation testing utilizing consistent enterprise-wide testing scripts.
In conjunction with various departments, provides customer service expectation training for Patient Access staff in alignment with the Logan Health (LH) mission and values.
Acts as an Ambassador for Patient Access and performs as a role model for customer service expectations.
Acts as resource for staff inquiries.
Maintains technical knowledge by attending educational workshops, reviewing publications, collaborating with Patient Access national associations, and stays abreast of regulatory changes, guidelines, and requirements.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

Maintains regular and consistent attendance as scheduled by department leadership.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

Criminal background check
Reference checks
Drug Screening
Health and Immunizations Screening
Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.