November 5, 2024

Maxwell Group/Senior Living Communities

Charlotte

FULL TIME

Regional Facilities Director

Maxwell Group/Senior Living Communities, based in Charlotte owns and manages luxury retirement communities along with other related senior living care entities in Connecticut, Florida, Georgia, Indiana, North Carolina & South Carolina. Now accepting applications for a Regional Facilities Director. The goal for this position is to assist in the reduction of turnover, reduction in vendor expenses, and improve regulatory compliance across the Company. Responsible for orientation, on- boarding, and ongoing training of facilities and housekeeping staff throughout the Company. Ideal candidate has technical training in mechanics, electrical, plumbing, landscaping, or HVAC, experience in construction/renovations and housing/commercial refurbishment, and experience in a similar maintenance position.
The position is located at the Home Office in Charlotte. Hybrid work schedule. 4-5 days of travel per week required which could include some overnights and weekends.
POSITION SUMMARY: The goal for this position is to assist in the reduction of turnover, reduction in vendor expenses, and to improve regulatory compliance across the Company. To achieve this goal orientation, on- boarding, and ongoing training of facilities and housekeeping staff throughout the Company will be key. This position works under the direction and supervision of the VP of Facility Services.
ESSENTIAL FUNCTIONS:

Always maintains a high quality of customer service
Adopts and reflects our Company Guiding Principles of “People First Always, We Exist to Serve our Members, We have a Responsibility to be Full”
Company Training: Both onboarding and situational
Will work in parallel with the VP of Facilities & the Facilities Mentor to ensure proper and ongoing training of all Facilities roles.
Will be able to resolve problems quickly.
interact & effectively communicate with others.
Works alongside team members in the field to facilitate a timely and complete response for our members and team members to lower the cost and need of vendors.
Responsibilities will encompass plumbing, electrical, carpentry, painting, cleaning, minor HVAC, security, landscaping/irrigation or hauling.
Must be flexible and can travel throughout the Senior Living Communities portfolio, sometimes with very short notice.
Will be highly versed in proper preventative maintenance practices and able to train the SLC PM policies and practices.
Vacancy: Will sit the seat of communities wherein a DFS vacancy has occurred to ensure continuance of best practices, to re-engage with team members, to re-build trust, and/or keep the community operating to SLC’s high standards.
Ensures proper handling, storage, and maintenance of potentially dangerous chemicals and equipment; maintains proper documentation and MSDS logs as required by OSHA.
Participates in and attends all in-service training and education programs as scheduled.
Will be knowledgeable and asked to assist in writing policies and procedures pertaining to all areas of facilities.
Other duties as assigned.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Technical Skills – Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.
Communication – Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.
Initiative – Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.
Flexibility – The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease and professionalism.
Interpersonal Skills – Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things
Teamwork – Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.
Professionalism – Ensures product delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company’s Guiding Principles:

o People First, Always
o We Exist to Serve our Members
o We Have a Responsibility to be Full
Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

An individual in this position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
An individual in this position will be required to lift or carry weights up to 50 lbs and move objects of 100 pounds or more.
Ability to use hand tools, automatic / electrical machinery, carts, and dollies.
Must have a valid driver’s license and satisfactory driving record as specified by the Company and by the Company’s automobile insurance carrier.
Work outdoors and indoors during the workday.
Climb up to five flights of stairs.
Ability to climb extension ladder up to and above roof height.
Must be free of diseases that can be transmitted in the performance of job responsibilities during the stage of communicability unless the associate can be given duties that minimize the likelihood of transmission.
May be exposed to minimal to moderate noise and exposure to blood and/or body fluids. Also may experience traumatic situations including psychiatric and deceased residents.

TRAVEL: Local and out-of-state travel, including overnight stays, will be required, sometimes for several consecutive weeks, to complete assigned projects.
EDUCATION AND EXPERIENCE REQUIREMENTS:

Technical training in mechanics, electrical, plumbing, landscaping, or HVAC desired.
Mechanical or maintenance experience required
1-2 years’ experience in construction / renovations and housing / commercial refurbishment desired.
1-2 years’ experience in a similar maintenance position desired

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to read, write, speak and understand English fluently.
Ability to meet or exceed the company’s attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions as given.
Ability to work with minimal supervision.
Ability to conduct all business with a professional manner and with a high level of confidentiality.