November 19, 2024

Emtelle USA Inc

Fletcher

FULL TIME

Quality Manager

JOB DESCRIPTION
Job Title: Quality Manager
Department: Quality -Fletcher
Requirement Overview
Reporting to the Group Quality Manager, this position is a requirement for a highly experienced, focused, and driven Quality Professional to assume the new role of Quality Manager for our latest production facility in Fletcher North Carolina. The appointed candidate will be responsible for assuring compliance in line with ISO9001.
To provide expert leadership and advice in Quality Control, Assurance and Management measures across the Facility, ensuring “Best in Class “Quality standards are met and a continuously improving trend is established.
Their remit will be to “root, and branch” create and establish and drive strategy, methodology, systems, processes, and personnel to achieve this.
They will drive continuous improvement by using expertise and methodologies, whilst maintaining KPI targets, and high standards of Quality compliance, assurance and impact.
Role and Responsibilities

Lead, develop and embed a high performing “Best in Class” Quality culture in the facility.
To ensure there is a comprehensive Quality plan for staff, and management within the site they are responsible for.
To implement a Quality reporting program to allow management and staff to see the key areas of Quality work and progress against key targets.
To ensure that the sites Quality policy is updated annually (and as required) and implemented effectively across the organisation, acting as the responsible person, as specified in the policy.
To support staff across the facility, to understand, mitigate and manage the Quality risk associated with their business functions.
To ensure that Quality Control checks are completed, that results are collated, and actions on, are logged executed and monitored.
Assist managers to maintain a high standard of quality by providing specialist advice, coaching training and practical support.
To ensure induction training on Quality and provide guidance is rigorous and followed up and learning and support to staff at all levels as appropriate.
Establish audit methods to evaluate the effectiveness of Quality systems and procedures and identify improvements.
To keep abreast of changes and updates in Quality nationally and across the sectors that site operates in and advise Managers of areas of change.
To lead, co-ordinate and support routine Quality checks, ensuring that robust monitoring systems are in place with reliable data.
To lead (or direct their personnel to) investigations of any quality incidents in site, non-compliances or Customer Issues and to undertake actions to deal with the incident and support staff to ensure all required actions are undertaken to comply with Quality obligations and assure the customer.
To ensure that effective management systems are in place as appropriate across the site and that they are regularly tested, reviewed and updated.
Excellent knowledge and a proven track record in problem solving, especially Root Cause Analysis and 7-step Corrective Action plans
Conducts process and procedure audits, with ideally familiarity/accreditation as Internal auditor of ISO9001.
Ability to research, analyse and report within a manufacturing environment
Experience of implementing change from reactive to proactive practices
Familiarity with documented management systems
Good communication and interpersonal skills.
Pro-actively helping with solutions to improve production.
Liaising with Managers regarding any outstanding tasking Quality Issues within production or from a customer perspective and actively participating in their resolution.
Assisting to assist Managers and their teams, to ensure that the site area and all pertaining to it is operating to a high standard of manufacturing quality.

Person SpecificationThe successful candidates will need to demonstrate on a sustained basis in their employment the following.

They should have significant experience of achieving that “Best in Class” mission within a complex manufacturing/engineering business.
Highly Professionally qualified it is imperative that they can demonstrate similar success within organisations who have made and completed the same journey. In this they will need to demonstrate
Understanding and establishment of “Best in Class” systems and performance and the metrics/results which underpin that.
The ability to build a suitably qualified and led team to deliver this model successfully including cultural shift and training.
To communicate clearly with existing and potential external partners and to other staff at Emtelle, in respect to activities processes and methodologies employed in the department.
Highly self-motivated, disciplined and organised with a close attention to detail, able to maintain accurate and robust records.
Ability to understand complex information and relay it to staff in an appropriate way
Excellent time management skills
Able to work to work collegiately with staff across the organisation to understand, embed and promote a strong Quality culture.
Excellent verbal communication skills
Diligent and able to work on own initiative
Flexible and able to respond to incidents that may occur out of hours
Understand and be able to drive culture change
Trustworthy and reliable
Excellent IT skills
Time Management, they will deliver a high and sustained standard of attendance and timekeeping.
Demonstrable highly effective leadership skills.
Time Management, they will deliver a high and sustained standard of attendance and timekeeping from the teams they lead.
A focus on, and absolute adherence to “best in class” Quality Requirements.Knowledge
A graduate degree and/or strong experience in Manufacturing Quality related subjects would be advantageous.

Experience

Knowledge of Quality standards ISO9001
Strong PC skills, experience with planning tools such as ERP/MRP systems: Desirable
Experience of Quality in Manufacturing and regulated activities
Experience of preparing and presenting reports to Manager/Senior Managers

Skills

Sense of urgency in completing tasking to required targets in terms of output quality and time.
Ability to work as part of and lead a team: Essential
Ability to respond to and give, instructions given as part of the Quality mission: Essential
Ability to communicate effectively with fellow employees: Essential
Ability to communicate effectively with and respond effectively to Management/Senior Management: Essential

Job Type: Full-time
Pay: From $70,000.00 per year
Benefits: