November 5, 2024

University of North Carolina at Chapel Hill

Chapel Hill

PART TIME & TEMPORARY

Public Safety Telecommunicator

Posting Information

Department

UPD Police - 234401

Career Area

Police/Security

Posting Open Date

11/05/2024

Application Deadline

11/18/2024

Position Type

Temporary Staff (SHRA)

Position Title

Public Safety Telecommunicator

Position Number

20001243, 20001244, 20001245 & 20001246

Vacancy ID

S024277

Full-time/Part-time

Part-Time Temporary

Hours per week

Work Schedule

Varies based on the needs of the UNC E9-1-1 Communications Center

Position Location

Hiring Range

$18/hour - $20/hour

Proposed Start Date

Estimated Duration of Appointment

6 months not to exceed 11 months

Position Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

UNC Police supports the University’s core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina’s future.

Position Summary

The primary purpose of this position is to operate the UNC E9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year, ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions.
This position is necessary to ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations, including those that require the University to close. As such, the employee is required to report to work when scheduled during these types of events.
Position involves operating multiple computer systems simultaneously, including CAD, DCIN, Alarm systems, computerized multi-line/channel telephone and radio systems while performing other multi-task duties on a continuous basis. Position involves listening, documenting, and communicating verbally and in writing over the telephone, radio, and in person.
Position requires the interpretation of audible noises, signals, and tones from various computer operating systems and programs.

Minimum Education and Experience Requirements

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Requires certification as a Division of Criminal Information computer operator. Requires Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission.

Preferred Qualifications, Competencies, and Experience

Previous Emergency Communications Dispatch experience and computer experience

Special Physical/Mental Requirements

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

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