Job Opportunities in United States
November 19, 2024
JPMorganChase
New York
FULL TIME
Product Delivery Business Manager
JOB DESCRIPTION
Description for Internal Candidates
Join our dynamic Banking Payments team, specifically within New Payment Rails (NPR), where we focus on safeguarding customers using Pay by Bank. Our mission is to deliver exceptional customer experiences while modernizing payments across platforms like TCH, Fed Now, EWS, and ACH. We aim to simplify business processes, enhance user experiences, and consistently achieve product excellence, prioritizing controls, simplicity, and consistency.
As a Product Delivery Business Manager, you play a crucial role in ensuring efficient and effective product delivery by supporting both operational and strategic functions within the product execution vertical. You will maintain a strong agility controls environment, manage the product execution wing, and develop robust processes for ongoing and new initiatives. Key responsibilities include overseeing capacity planning, intake processes, dependency management, roadmap management, and conducting portfolio reviews. Additionally, you will support ad-hoc tasks such as preparing presentations to enhance the execution capabilities of our growing product delivery and technology team.
Job Responsibilities
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Description for Internal Candidates
Join our dynamic Banking Payments team, specifically within New Payment Rails (NPR), where we focus on safeguarding customers using Pay by Bank. Our mission is to deliver exceptional customer experiences while modernizing payments across platforms like TCH, Fed Now, EWS, and ACH. We aim to simplify business processes, enhance user experiences, and consistently achieve product excellence, prioritizing controls, simplicity, and consistency.
As a Product Delivery Business Manager, you play a crucial role in ensuring efficient and effective product delivery by supporting both operational and strategic functions within the product execution vertical. You will maintain a strong agility controls environment, manage the product execution wing, and develop robust processes for ongoing and new initiatives. Key responsibilities include overseeing capacity planning, intake processes, dependency management, roadmap management, and conducting portfolio reviews. Additionally, you will support ad-hoc tasks such as preparing presentations to enhance the execution capabilities of our growing product delivery and technology team.
Job Responsibilities
- Communicate development efforts to senior leadership, including creating executive-level presentations on product priorities, roadmap impact, and development hours.
- Act as a liaison between the central Business Management team and the NPR team, ensuring compliance with organization-wide processes and timely completion of deliverables.
- Ensure JIRA hygiene and agility controls while maintaining process knowledge of the broader agility environment.
- Define and implement product execution standard processes for adoption by our growing organization.
- Conduct regular reviews of the product delivery portfolio to assess progress and alignment with strategic goals, highlighting any impediments.
- Implement and maintain agile methodologies to enhance team performance and product delivery.
- Monitor and report on agile metrics to ensure continuous improvement of scrum teams' backlog health.
- Develop and manage the intake process for new projects, ensuring alignment with strategic priorities and resource availability.
- Analyze tech team capacity and resource allocation to optimize workload distribution.
- Collaborate with Product Delivery leads to forecast resource needs and address potential bottlenecks.
- Synthesize product performance in light of competitive dynamics, customer perception, and transaction patterns in partnership with Analytics.
- Provide ad-hoc support to the Executive Director on various leadership requests.
- Encourage team engagement by planning team bonding events.
- Minimum 5+ years of experience in business management, project management, and/or delivery consulting.
- Strong understanding of Product Management methodologies, especially in an Agile environment.
- Self-starter with excellent written and verbal communication, reasoning, organizational, and presentation skills.
- Highly collaborative and capable of reporting on large, complex cross-functional projects and portfolios.
- Proficient with Microsoft Office Suite, especially Excel and Power Point.
- Familiarity with JIRA and Confluence
- Interest in the execution side of Product Management.
- Bachelor's degree required
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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