November 8, 2024

Microsoft

Redmond

FULL TIME

Principal Software Engineering Manager

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. We are looking to hire a Principal Software Engineering Manager to join our team.

We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”.

Azure Site Reliability Engineering (SRE) teams strive to improve reliability fundamentals via software engineering operational improvement, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products.

We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren’t afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!

Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed.

This role supports flexible work from home with occasional in-office meetings.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Guides partnership with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements within and across teams.
Guides teams and leads identification of dependencies and the development of design documents for a product, application, service, or platform.
Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI).
Guides team to drive multiple group's project plans, release plans, and work items in coordination with appropriate stakeholders (e.g., project managers).
Guides team and acts as a subject matter expert (SME) for Designated Responsible Individual (DRI) and monitors other engineers across product lines, working on call to monitor system/product/service for degradation, downtime, or interruptions.
Leads product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations and holds accountability for products that do not meet expectations.

Qualifications

Required/Minimum Qualifications:

Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, Java Script, or Python
OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, Java Script, or Python OR Master's Degree in Computer Science or related technical field.
4+ years people management experience.
Understanding and reasoning about contemporary distributed software design patterns and cloud systems architecture, including microservices, containers, load-balancing, queuing, and caching.
Experience with C#/Java/C/C++/Golang.

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 14, 2024.

#Az CXP #Az Rel Jobs

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.