November 19, 2024

Albuquerque Health Care for the Homeless

Albuquerque

FULL TIME

Practice Operations Manager - Medical Respite

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

The Practice Operations Manager- Medical Respite will develop processes and maintain oversight of the daily operations of the AHCH clinical teams related to Medical Respite. This position will have oversight of an interdisciplinary team at the Medical Respite clinic including Medical Assistants and Registered Nurses. A portion of this position’s time may also be utilized on outreach to the community. The Practice Operations Manager serves as a consultant and collaborates with other cross-disciplinary staff on issues relating to medical and mental health needs of patients. This position will work primarily at the Medical Respite location, separate from the main AHCH campus, with cross-training and occasional coverage at the main AHCH clinic campus.

Duties and Responsibilities:

Manage day-to-day operations of Medical Respite program and associated walk-in clinic
Provide triage and client intake services
May provide rotational, after hours phone support/consult for patients
Work with other disciplines toward integrative approaches to patient care
Oversite and maintenance of onsite lab services
Work closely with Billing Manager to ensure smooth, efficient coordination of front and back-office operations
Provide coaching and professional development for Nursing and Medical Assistant team
Provide medical care to those experiencing homelessness
Serve as a cross-department clinical resource for AHCH staff
Collaborate with other staff in treatment planning
Participate in peer review process
Maintain standards of medical care according to established protocols
Follow provider treatment plans and monitor medications for AHCH clients
Work closely with other primary care, psychiatric, and behavioral health providers on client health issues
Participate in planning, case review, and quality assurance activities
Ensure timely documentation of services in EHR in compliance with AHCH standards
Must comply with all AHCH policies and procedures

Minimum Qualifications:

Ability to thrive in a complex healthcare setting
Have a strong desire to work in an integrated/cross-disciplinary team model
Experience documenting services in an EHR
Experience providing primary or urgent care in a medical/clinical setting
2 years of experience in clinical office operations
2 years in a leadership role in a clinical setting
3 years of nursing experience, with a preference for family or primary care settings
Graduated with nursing degree (associate degree or above)
Licensed RN through New Mexico Board of Nursing or eligible for licensing

Preferred Qualifications:

3 or more years providing family or primary care in a medical/clinical setting
3 years of experience in clinical office operations
3 years in a leadership role in a clinical setting
Previous experience with outreach/street medicine
Clinical experience with underserved populations, those with SMI/CMI, and substance abuse disorder
Previous experience working in a FQHC
Bilingual Spanish/English

Bilingual or Spanish speaking, People of Color, LGBTQIA+, veterans, persons with disabilities, and women encouraged to apply.

Albuquerque Health Care for the Homeless is an equal opportunity / affirmative action employer. We comply with State and Federal employment practice laws prohibiting discrimination on the basis of an applicant’s age, race, ethnicity, creed, national origin, religion, veteran status, gender identity, disability, or sexual orientation.

All benefits start the month after you begin work:

Low cost medical, vision, and dental insurance with health club membership
Life insurance and Accidental Death and Dismemberment fully paid for by organization
Long Term Disability fully paid for by organization
Paid Time Off - 24 days in first year of employment
Catastrophic Sick Time accrual
7 Paid holidays
Health Care and Dependent Care Flexible Spending Accounts
401k with employer match
Student loan forgiveness eligible