WHO WE ARE ME Lawyers is a rapidly growing personal injury law firm that is looking to add to our team of superstars. We love what we do at ME Lawyers. We treat our clients and our team like family. Are you a caring and detail-oriented Intake Specialist specializing in Personal Injury matters? Are you passionate about helping injured people? Are you Bilingual (Spanish & English)? KEY DUTIES & RESPONSIBILITIES The ideal candidate is extremely comfortable on the phone and will have excellent social skills. You should be sales oriented and able to screen potential client calls and leads for personal injury and cases and utilize our case management software.. Primary job duties include but are not limited to:
Answer and screen inquiry calls and emails from potential clients
Follow up on leads provided to the firm
Conduct potential client interviews with the goal of signing them up with our firm
Ensure all necessary paperwork to sign a new client is signed in a timely manner
Update client flies in a efficiently to ensure all relevant information is provided to the case manager
Update logs and reporting systems to reflect status of all potential new clients
Follow up with pending possible client inquiries
Work directly with the Attorneys throughout the Intake process to determine viability of potential cases
Build strong rapport with potential clients and show genuine empathy and compassion for their situation
Your communication with potential clients is their first impression of the firm and you should represent the firm, its culture, and its employees in the best light possible through your positive and caring communication
QUALIFICATIONS:
Bilingual (English/Spanish) preferred
Minimum of 1 year of Personal Injury Intake experience preferred
Excellent written and verbal skills in both English and Spanish
Sales experience
Excellent communication skills
Driven and hardworking
Ability to handle high volume of calls and multitask
Able to learn on the job and think on your feet
Positive attitude and the willingness to go above and beyond for our clients and team
BENEFITS & PERKS - Generous401k, with matching by the firm · Paid Holidays, Vacation and Sick Days - All above are subject to minimum work period; please refer to employee handbook. · Office & Team Building Events - Free gated parking. - Flexible hours and/or Hybrid, based on need. · Excellent Work/Office Culture and Environment To be considered, please send resume along with salary expectation. Job Type: Full-time Pay: $22.00 - $28.00 per hour Expected hours: 40 per week Benefits: