November 14, 2024

Mercury Financial LLC

Wilmington

FULL TIME

Payments Strategy

Payments Strategy
Are you ready to build the future of our company?
About Mercury® Financial
Mercury® Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few years, we’ve had great success building a significant credit card program, but we are aiming higher, which means we have lots of challenging problems for you to help us solve. Come onboard, work with some of the most talented individuals who thrive on collaboration and teamwork, and help us continue to build something special.
Location
Mercury® Financial is headquartered in the progressive and entrepreneurial tech hub of Austin, Texas. Our physical location is situated in a beautiful park like setting called the Domain. The Domain's ideal location and exceptional amenities, amazing restaurant selection, convenient parking are all perfect for after work happy hours!
Or
Mercury® Financial’s Wilmington, Delaware office is located near the Riverfront. Wilmington is Delaware’s largest city and is the economic engine of the state. Based on its convenient location, direct access to I-95, Amtrak and SEPTA, this location allows our employees the flexibility to live in a variety of the surrounding areas.
What it’s like to work here:
We foster a collaborative and innovative culture where you will be empowered to do your best work. All of our employees bring everything they have to their job and are part of a larger team working towards a greater goal. We do right by our employees, our partners, and our customers.
What a day is like:
This role will play a critical role in shaping the end-to-end payments solutions to optimize payments while making it as easy to pay as possible. Candidate will be analytical, process driven, knowledgeable of our market segment(s) and work cross-functionally to lead the overall payment strategy, ensuring a seamless payment experience for customers, and managing relationships with payment providers and networks. This role combines elements of strategic leadership, operational management, compliance, and customer experience enhancement.
Strategic Leadership: Develop a comprehensive payments strategy that aligns with the company’s business goals, including expanding payment options and optimizing costs. Lead initiatives to incorporate emerging payment technologies and stay updated on industry trends, competitor offerings, and regulatory changes. Oversee end-to-end payment processing for customer payments and ensuring timely and efficient operations.
Customer Experience Enhancement: Optimize existing/new payment options to meet customer needs and reduce payment friction. Develop and oversee processes for quick and effective resolution of payment-related issues, and work with Partner with product and UX teams to ensure payment flows are simple, intuitive and seamless.
Data Analytics & Reporting: Develop, monitor and analyze key payment metrics, report regularly on payment performance to senior leadership, and collaborate with finance to forecast transaction volumes, payment rate performance, processing costs, etc.
Risk Management & Compliance: Partner with the Fraud Team to ensure payment fraud detection and prevention strategies are the most effective to minimize fraud losses and maintain customer trust. Ensure all payment processes comply with relevant regulations.

You are perfect for this role if you have the following:

10+ years in the fintech or payment industry
Leadership experience
Bachelor’s degree in Business, Finance or related field.
Knowledge of regulatory requirements and compliance in credit card industry.
Proficiency in data analysis and forecasting.

Why you’ll like working here:
This isn’t a place where you will fill a seat and keep your head down. This is a place where everybody is expected to help build something. This is a place where you can be involved and lead in your areas of expertise. So, how much do you believe in yourself? If you believe in your skills, in your drive and determination, we’ll give you the resources and room to show the world what you can do.
Here are just a few of the benefits we offer:

Employer insurance coverage for employee & dependents
Life insurance
401K with generous employer match
Wellness program
Monthly Company Events

Mercury® Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.