November 19, 2024

The Institute For Family Health

Kingston

FULL TIME & PART TIME

PATIENT SERVICES REP BH (A31)

SUMMARY:
Performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. Provides excellent customer service to patients accessing mental health services.
RESPONSIBILITIES:

Greets and checks in patients and assists them in accessing services in a timely manner.
Schedules patient appointments in Epic system. Makes reminder and "no show" calls, and provides schedule information to the practice. Prints, schedules, and confirms appointments.
Performs a complete registration of patients' clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data.
Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
Reconciles all charges into the system to the original source document
Verifies insurance coverage on all patients presenting for appointments.
Sends correspondence to patients' residence in order to remind, recall or reschedule appointments.
Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.
Maintains effective communication with patients, families, peers and other members of the health care team.
Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator
Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing

QUALIFICATIONS:

Computer literacy with proficiency in MS Word, Excel, and Power Point.
Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time
Ability to generate, interpret and analyze data from multiple sources.
Minimum of one (1) year customer service experience required
Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
Multi-lingual preferred

Equal Employment Opportunity/Affirmative Action:
The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.