November 6, 2024

Pittsburgh Center for Plastic Surgery

Pittsburgh

FULL TIME

Patient Care Coordinator/Scheduler

About Us:
The Pittsburgh Center for Plastic Surgery (PCPS) is an evolving surgical and non-surgical aesthetic center which has been providing services to the Pittsburgh area for 30 years. We pride ourselves on transforming lives and enhancing confidence through the art of plastic and cosmetic surgery and treatments.
Our facility has been a hub of innovation and excellence in the cosmetic field and is looking for new talented individuals to move forward in the modernization of our practice.
We are known for our commitment to patient care and delivering exceptional results. Our office provides services on two penthouse floors of the 3109 Forbes Ave, Forbes Allies Building within the Oakland area.
Join us at PCPS in making clients look their best and feel their best, so they can be their best.
Dedication. Determination. Discipline. We are Couture Medical Aesthetics. We are PCPS.
Position Overview:
The Patient Care Coordinator and Surgical Scheduler will play a critical role in ensuring the smooth operation of surgical procedures and patient care processes. This position involves coordinating all aspects of patient care, from initial consultation through post-operative follow-up, ensuring that patients receive the highest level of service and care.
Requirements:

Excellent communication and interpersonal skills with attention to detail
Excellent customer service, with sales or previous customer service experience preferred.
Previous experience as a surgical coordinator or in a similar patient care role, preferably in a healthcare or medical practice setting.
Familiarity with medical terminology and office software.
General knowledge of computer software and Electronic Practice Management Programs and Databases.

Duties:
Provide services as required and directed by the Employer, including, but not limited to, the following:

Serve as the primary contact point for patients interested in aesthetic procedures, answering initial leads via phone, email, text, and customer relations management software to maximize patient surgical conversions following consultation.
Schedule and coordinate pre-operative consultations, operative dates, and follow-up appointments.
Coordinate with surgeons, anesthesiologists, and other medical staff to ensure seamless scheduling and preparation for surgeries. Monitor and manage surgical schedules to avoid conflicts and ensure efficient use of resources. Ensure appropriate and high quality staffing through the strategic placement of office staff
Ensure appropriate flow of provider services in the office, including patient rooming, room turnover, and check-in, check-out processes.
Coordinate cases and communicate with surgery center personnel. Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to surgery centers
Provide compassionate and attentive care to patients, addressing their concerns and questions throughout their surgical journey. Assist patients with paperwork, insurance verification, and billing inquiries. Ensure all billing and insurance information is current and accurate
Assist patients in obtaining pre-screening exam and diagnostic testing. Verify that pre and postoperative surgical packets are signed and read by the patient.
Follow up with patients post-surgery to obtain feedback, reviews, and additional referrals, and/or address any issues or concerns.
Coordinate physician educational meetings and travel and schedules physicians accordingly. Contact and coordinate weekly schedules with rotating chief residents from the University of Pittsburgh Plastic Surgery Department. Coordinate sales representative visits. Coordinate aesthetic fellow schedules and act as fellowship coordinator.
Coordinate scheduling of clinical research studies or clinical trials, including dates of patient screening, enrollment and data collection (in combination with research coordinator)
Monitors clinical productivity of the practice and develops and implements process improvement programs for clinical operations to include patient access, patient flow, charge entry, etc. Work to troubleshoot procedural and operations issues including management of treatment pathways
Provide medical records releases and sends record to patients or referring physician offices.

What We Offer:

Competitive salary and benefits package. Pay begins at $22.50 an hour. Additional bonus based compensation available.
Medical, dental, and vision coverage offerings
401k with employer match and profit sharing
Flexible scheduling with sick, maternity/paternity, and bereavement leave
Additional Accrued Paid Time Off
Employee Perk Package including Free Botox, Fillers, Skin Care, Spa Treatments, and More!
Merit-based bonuses and pay increases based on performance.
Opportunities for professional growth and training, including conferences, seminars, web education, and in office trainings.
Work alongside a team of experts in the field of plastic surgery. Dr. Armando Davila is an award-winning leader in the field of plastic surgery.