November 6, 2024

Nationwide Children's Hospital

Columbus

FULL TIME

Patient Access Representative - Emergency Room

Overview:

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Responsibilities:

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.

Qualifications:

Education: High school graduate. Associates degree preferred.

Certifications: CPR certification (based on position and as determined by manager).

Skills: Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills required. Excellent customer service and organizational skills.

Experience: One-year previous health care experience preferred. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet MINIMUM

PHYSICAL REQUIREMENTSOCCASIONALLY 1-33% OF THE TIME (0.5 TO 2.5 HOURS)Squat/kneel Reaching above shoulder Driving motor vehicles (work required)Lifting/carrying up to 20 lbs. Pushing/pulling up to 60 lbs.Exposed to blood and/or bodily fluids Loud noises FREQUENTLY 34-66% OF THE TIME(2.6 TO 5.0 HOURS)Bend/twist Utilizing patient equipment CONTINUOUSLY 67 -100% OF THE TIME (5.1 TO 12 HOURS OR GREATER)Standing Walking Sitting Flexing/extending of neck Hand use: grasping, gripping, turning Repetitive hand/arm use Computer skills Pushing/pulling up to 25 lbs.Audible speech Hearing acuity Depth perception-vision Color vision Peripheral vision Seeing-far/near Problem solving skills Decision making skills Interpreting data skills Communicable diseases and /or pathogens Chemicals/medications Ability to multi-task within a stressful environment