September 14, 2024

Alyeska Resort

Anchorage

Nordic Spa Housekeeping Supervisor

Simple. Inclusive. Natural. Social.
We are hiring for the role of Spa Attendant Supervisor. This opportunity is located in Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Achieving Excellence
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity; our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Spa Attendant Supervisor is critical to delivering on this promise. You are expected to exceed guest expectations by leading your people to create "picture perfect" guest experiences throughout the spa each and every shift. First impressions around cleanliness are powerful and lasting: from the locker and treatment rooms to the pool deck and throughout all indoor and outdoor spaces. We commit to giving you the training and resources to be successful; achieving excellence is up to you.
Qualifications

Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift (see checklist/schedule)
Accountable to lead and/or supervise daily, weekly, monthly, and quarterly deep cleaning duties (see schedule/checklist)
Inventories against par levels and places orders to make sure their employees have the tools and materials required to be successful
Takes an active role in turning lockers (dirty to clean status in system) as quickly as possible so that it can be sold again to maximize revenues
Creates schedules that meet peak demand periods while delivering budgeted labor costs. Manages expense lines within budgeted parameters
Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope, and quality
Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching
Provides direct reports with the resources, direction, coaching, feedback, and goal setting required for their continuous development
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace; supporting the Spa value of community, common goals and acceptance

Work Perks

PTO – Paid/Holiday Time Off
Commuter’s Allowance
Personal Days
Referral Bonuses
Medical & Dental Health Plan
Discounts on Retail Products and Spa Services

Education & Experience

Previous Spa or Hospitality experience preferred
Prior supervisory experience is preferred
First Aid Certificates (including CPR) preferred
Able to lift, move, and handle cleaning chemicals responsibly
Excellent guest service, communication, and organizational skills
Passion for Guest Service and Health and Wellness

Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests, and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -22 F to +86 F.
Physical Demands
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal Forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.