November 7, 2024

Harmony Collection at Roanoke - MC

Roanoke

FULL TIME

Move-In Coordinator - Full Time - Roanoke, VA

STATEMENT OF JOB:
The Move-In Coordinator is responsible for assisting all new residents and their families with the move-in process, including assisting with all required move-in documentation and completion of the residency agreement.
Responsibilities include but are not limited to:
Move In Process:

Ensure that all new resident paperwork (UAI, physical assessment, ALF assessment, etc) is completed prior to move-in and provided to the Health Care Coordinator
Complete residency agreement with the resident or family
Calculate pro-rated monthly rate for resident at move-in
Collect all monies owed the community when resident moves-in
Coordinate preparation of selected apartment to ensure it is ready for move-in
Communicate to managers the status of all new move-ins or potential move-outs
Conduct tours of the community and answer inquiry calls when marketing team is not available
Provide all move-in paperwork to the Business Office Manager and Health Care Coordinator for resident file set-up
Follow-up with new resident and family weekly for the first month of residency to answer questions and ensure a smooth transition to The Crossings
All other duties assigned

Requirements:

Requirements:

Bachelor's degree preferred or equivalent experience
Three years' experience working in senior care preferred
Ability to analyze data and calculate monthly pro-rates for rent at move-in
Strong organizational skills and ability to multi-task and complete projects on time
Ability to establish relationships and connections with prospective residents and their families, employees, community resource groups, and management team
Must possess strong oral and written communication skills and be proficient using computer programs
Must be able to lift, carry, and push up to 25lbs