Job Opportunities in United States
November 4, 2024
Casa de Salud
Albuquerque
FULL TIME
Medical Scheduler
About Casa de Salud
Casa de Salud is a 501(c)3 Non-Profit Family Medical Clinic providing a wide range of medical, social, and harm reduction services to residents in Albuquerque, Bernalillo County, and surrounding areas.
Our work at Casa de Salud is unique. Every day we deliver healthcare that is rooted in dignity, trust, creativity, cultural humility, and mutual respect. We see healthcare from a lens that understands the histories of inequalities, oppressions, and structural forces that affect our community. We also see the strengths of our community members, as well as the cultural richness that exists around us. It is with this historical analysis and appreciation for the power within our community that we build towards collective wellness and liberation.
Position Summary
The Medical Scheduler must be bilingual in English and Spanish and possess a high level of attention to detail and organization. The ideal candidate must be proactive and skilled in problem solving, providing excellent customer service, and managing patient phone calls along with other administrative tasks. We are looking for a full-time employee interested in building a long term relationship with our organization. Working in our clinical environment involves close collaboration with those providing direct patient care, and careful attention to privacy and customer service. Since we are a small organization, duties are wide-ranging and include tasks that support organization-wide operations and involve team-work with leadership and clinical staff. The Medical Scheduler works closely with providers, nurses, and clinic flow coordinators.
Specific Duties:
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The essential knowledge, skills, abilities, and experiences listed below are required.
While performing duties of this position, the employee is required to sit for extended periods of time, type, use a trackpad or mouse, stand, walk, use and/or handle standard office and medical equipment, and communicate verbally with other staff. The employee will occasionally be required to lift and/or move office and medical equipment. Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the range for face-to-face and telephone contacts. The office environment is open, busy, and can be moderately noisy at times.
Casa de Salud is an Equal Opportunity Employer and maintains a core value around our staff reflecting the communities we serve. Women, people of color, people of trans and gender non-conforming identities, immigrants, and differently abled people are strongly encouraged to apply.
Hours, Compensation, and Benefits
This position is an employed position at 40 hours per week. Schedule of work is Monday - Friday during normal business hours with occasional hours on evenings or weekends for special events. Benefits include health, dental, and vision insurance, paid time off, paid holidays, leadership development opportunities, professional development support, and a positive and exciting team culture.
If interested please send your resume, cover letter, and three professional references to: info@casadesaludnm.org, with the subject line “Casa de Salud Medical Scheduler -- [your name].” Please note that only candidates under consideration will be contacted to schedule interviews.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Casa de Salud is a 501(c)3 Non-Profit Family Medical Clinic providing a wide range of medical, social, and harm reduction services to residents in Albuquerque, Bernalillo County, and surrounding areas.
Our work at Casa de Salud is unique. Every day we deliver healthcare that is rooted in dignity, trust, creativity, cultural humility, and mutual respect. We see healthcare from a lens that understands the histories of inequalities, oppressions, and structural forces that affect our community. We also see the strengths of our community members, as well as the cultural richness that exists around us. It is with this historical analysis and appreciation for the power within our community that we build towards collective wellness and liberation.
Position Summary
The Medical Scheduler must be bilingual in English and Spanish and possess a high level of attention to detail and organization. The ideal candidate must be proactive and skilled in problem solving, providing excellent customer service, and managing patient phone calls along with other administrative tasks. We are looking for a full-time employee interested in building a long term relationship with our organization. Working in our clinical environment involves close collaboration with those providing direct patient care, and careful attention to privacy and customer service. Since we are a small organization, duties are wide-ranging and include tasks that support organization-wide operations and involve team-work with leadership and clinical staff. The Medical Scheduler works closely with providers, nurses, and clinic flow coordinators.
Specific Duties:
- Ensure a smooth flow for clinic operations between patients and staff
- Collaborate with medical staff to efficiently manage patient phone calls and schedule appointments
- Ensure compassionate customer service and a welcoming environment reflective of our mission and values
- Communicate clearly and effectively between leadership and staff while maintaining a high level of professionalism
- Manage patient and staff calendars to appropriately schedule appointments
- Maintain a low number of voicemails and transcribe them in a timely manner
- Contact patients to remind them of upcoming appointments and outstanding bills
- Schedule meetings between staff as needed
- Manage clinic flow coordinators’ phone coverage time and accountability
- Assist with insurance verification and eligibility
- Maintain and update patient records in EMR as required
- Perform patient billing reconciliations
- Maintain appropriate inventory of supplies; reorder and restock office, building, and certain medical supplies
- Document new and existing administrative and clinical processes
- Design/disseminate helpful handouts, “How To” handbooks, memos/reminders, and updates
- Perform data entry tasks
- Appropriately handle HIPAA protected information
- Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The essential knowledge, skills, abilities, and experiences listed below are required.
- Compassionate team player with great attention to detail and a demonstrated fluency in English and Spanish, who will provide exceptional customer service.
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the ability to interact professionally and effectively with co-workers, patients, and the general public.
- Coordinate patient appointments and ensure optimal schedules for providers and patients.
- Ability to complete assignments and responsibilities accurately and in a timely manner.
- Strong ethics and a high level of personal and professional integrity.
- Proficient ten finger typist, ability to maintain accurate patient records and scheduling information in the EMR.
- High level of competence in creating and using word documents, the internet, and email. Proficiency with the Microsoft suite software is mandatory. Comfort with Google Drive and the Apple suite is a plus. Experience managing patient schedules and working in an EMR.
- Must be fluent in proper spoken & written English. Fluency or strong command of spoken Spanish is also required.
- Verify patient insurance coverage and assist in obtaining authorizations as needed.
- Contact patients for appointments and bill reminders.
- Able to effectively present information, respond to questions in a timely manner, and professionally interact and collaborate with managers, clinicians, patients, vendors, and the general public.
- Self-driven and able to anticipate needs and execute tasks without heavy supervision.
- Excellent time management skills and a history of managing tasks that recur on daily, weekly, monthly, and longer timeframes without missing deadlines.
- Open and effective communicator, excellent interpersonal skills, and a willingness and interest in expressing ideas and proposing changes to improve and streamline procedures & systems.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Interested in identifying and implementing system improvements for performance and efficiency.
- Maintain the highest level of integrity around professional boundaries, including but not limited to maintenance of confidential information and other proprietary information.
- Comfortable with various filing systems and document management, both digital and paper.
- Highly organized and tidy.
- Applicants must have a High School Diploma or GED. Certification in medical office administration is preferred.
- Previous experience performing duties listed above in a healthcare environment.
- Proficiency in using EMR and calendar scheduling.
- A clear, valid NM driver’s license
While performing duties of this position, the employee is required to sit for extended periods of time, type, use a trackpad or mouse, stand, walk, use and/or handle standard office and medical equipment, and communicate verbally with other staff. The employee will occasionally be required to lift and/or move office and medical equipment. Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the range for face-to-face and telephone contacts. The office environment is open, busy, and can be moderately noisy at times.
Casa de Salud is an Equal Opportunity Employer and maintains a core value around our staff reflecting the communities we serve. Women, people of color, people of trans and gender non-conforming identities, immigrants, and differently abled people are strongly encouraged to apply.
Hours, Compensation, and Benefits
This position is an employed position at 40 hours per week. Schedule of work is Monday - Friday during normal business hours with occasional hours on evenings or weekends for special events. Benefits include health, dental, and vision insurance, paid time off, paid holidays, leadership development opportunities, professional development support, and a positive and exciting team culture.
If interested please send your resume, cover letter, and three professional references to: info@casadesaludnm.org, with the subject line “Casa de Salud Medical Scheduler -- [your name].” Please note that only candidates under consideration will be contacted to schedule interviews.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
- Primary Care
- Monday to Friday
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