Job Opportunities in United States
November 7, 2024
Infosys
FULL TIME
Major Incident Manager
Infosys is seeking a skilled Major Incident Manager to join our Team. The ideal candidate will have extensive experience with understanding of major incident management, managing bridge calls, RCA and postmortem details.
Required Qualifications:
Preferred Qualifications:
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Estimated annual compensation range for this role will be as follows:
In CA/ WA / NY / CO: $73,000 to $102,200
In Washington, DC: $66,500 - $100,300
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Qualifications:
- Candidate can work remotely from any locations within the U.S. This position may require travel to project location.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- At least 4 years of Information Technology experience
- At least 4 years of experience with Major Incident Management.
- Drive bridge calls to coordinate all stakeholders and direct towards resolution of issues
- Lead the incident management process for high-priority incidents, ensuring timely resolution and minimal business impact.
- Coordinate with cross-functional teams including IT, operations, and customer service to resolve incidents efficiently.
- Maintain detailed incident records, create post-incident reports, and conduct root cause analysis to prevent future incidents.
- Implement and enhance incident management frameworks, ensuring alignment with ITIL best practices.
- Provide regular updates to senior leadership and stakeholders on incident status and resolution progress.
- Participate in RCA and postmortem discussions
- All applicants authorized to work in the United States are encouraged to apply
Preferred Qualifications:
- Working knowledge of: ITIL and process changes
- Extraordinary Planning, Project Management, Coordination, and Analytical skills
- Hands-on experience in working in Global Delivery Model with onsite/offshore resources
- Exceptional Organizational Skills
- Ability to manage and prioritize tasks efficiently
- Readiness to demonstrate a proactive attitude
- Solid attention to detail and excellent written and verbal communication skills are required
- Ability to work in team in diverse/ multiple stakeholder environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Estimated annual compensation range for this role will be as follows:
In CA/ WA / NY / CO: $73,000 to $102,200
In Washington, DC: $66,500 - $100,300
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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