Job Opportunities in United States

Summary Statement

Boise Public Library is where everyone in Boise goes to grow. Boise Public Library has 2 new branch supervisor positions available! One will supervise the circulation team at the main library, the other will supervise branch employees at Cole and Ustick. This role:

• Works with the manager to develop and implement plans, procedures and initiatives, and assists the manager in addressing facility issues and maintenance.
• Provides customer service, training and direction to library users and staff members.
• Provides leadership, hiring, onboarding, development and supervision for library assistants and pages. This position works under limited supervision.
• This position works occasional evenings and weekends, to provide coverage for the stellar customer service our library system offers.
  

The preferred candidate will have experience scheduling teams across shifts, excellent conflict resolution skills, judgment to resolve customer account issues, and success training team members on new technology.

City employees enjoy a top-notch zero-premium healthcare option for you and your family and a generous lifetime-annuity pension plan through PERSI. In addition, you’ll receive three weeks of vacation, 96 hours of sick time, 10 public holidays, and 2 floating holidays annually. Other benefits include public employee student loan forgiveness, 10 weeks paid parental leave, a cash-incentive wellness program, and more. Imagine that.

Essential Functions

Performs the full range of duties (with appropriate managerial review), including hiring, evaluating, promoting and assigning duties; correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed; and overseeing employees or a group. Performs the tasks of subordinate employees, as needed.

Works with the manager and employees to meet the goal of being one library with many locations. Leads day-to-day operations of the division, including managing staff, implementing procedures, resolving conflict and handling escalated library user issues. Serves as the acting division manager in the manager's absence, ensuring smooth operations and upholding customer service policies.

Provides internal and external customer service, including reference and reader's advisory at service desks, over the phone and via email. Troubleshoots technology issues for staff, library users and presenters.

Assists in maintaining public spaces to meet the needs of library users and employees in order to maximize usability and continuously improve the library user experience.

Requirements

Required Knowledge, Experience, And Training

• Master’s degree in library science or related field and
• 3 years of demonstrated increased responsibility and leadership over time in a public library setting, or
• an equivalent combination of education and/or experience.

Knowledge of:

• public library services, collections, practices and procedures;
• integration of technology and public services;
• supervisory practices;
• public access catalogues and office software;
• conflict management techniques; and
• proficiency with office software and ILS systems.

Ability to:

• provide excellent customer service to internal and external library users;
• use excellent communication and time management skills;
• supervise and motivate a support staff;
• interpret and apply policies and procedures;
• evaluate situations and determine appropriate course of action;
• communicate effectively in the English language at a level necessary for efficient job performance; and
• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Preferred Knowledge, Experience, And Training

• Master's degree in library and information science from an American Library Association (ALA) accredited university and
• 5 years of progressively responsible library experience including supervising employees and providing direct customer service.

Special Requirements
Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is frequently lifting/carrying up to 35 pounds. Also, the employee is always pushing/pulling up to 20 pounds and frequently pushing/pulling up to 35 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions, areas of dust, odors, mist and gases or other airborne matter. Work includes protected exposure to infectious bacteria and chemicals.
This position works: weekends and evenings, as necessary.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

• ZERO premium medical coverage option for you and your family
• Low-cost dental and vision options.
• Post-employment health savings account.

Retirement and Investment Plans:

• PERSI retirement benefits
• 401(k) or 457b pre-tax investment options with employer match.
• 457b Roth after-tax investment options with no match

Well Being Program:

• Up to $500 cash per year for participants.
• Alternative transportation incentives.

Paid Leave – City employees receive generous paid leave:

• 10 hours of vacation per month, and this increases the longer you stay with the City
• 12 paid holidays every year
• 8 hours of sick leave per month
• 10 weeks Parental Leave

Life & Long Term Disability:

• Basic Life insurance at no cost to you
• Long Term Disability insurance at no cost to you

Other optional benefits:

• Pre-tax Flexible Spending Accounts
• Supplemental Life Insurance
• Supplemental Disability Insurance
• Tuition reimbursement
• Free local bus pass
• Corporate discount programs
• AFLAC
• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org